Phillip Ruff
Rocky Mount,NC
Summary
Dynamic warehouse professional with extensive experience at Universal Leaf Tobacco, excelling in order fulfillment and material handling. Recognized for reducing processing times and enhancing team efficiency through clear communication and attention to detail. Proficient in forklift operation and committed to maintaining a safe, organized work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Universal Leaf Tobacco
Nashville, NC
10.2025 - Current
- Consistently lifted materials weighing as much as Number pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Tugger Operator
C&W Services
Whitakers, NC
09.2023 - 09.2024
- Operated forklifts and pallet jacks to efficiently move products within warehouse.
- Conducted inventory checks, ensuring accurate stock levels and minimizing discrepancies.
- Maintained cleanliness and organization of work areas to enhance safety and efficiency.
- Collaborated with team members to streamline shipping processes and improve delivery timelines.
- Implemented best practices for material handling, reducing product damage during transport.
- Trained new employees on safety protocols and warehouse procedures for optimal performance.
- Assisted in receiving shipments, inspecting goods for quality assurance before storage.
- Supported management in developing workflow improvements, enhancing operational effectiveness.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Package Handler
FedEx Ground
Wilson, NC
04.2022 - 05.2023
- Operated package scanning equipment to ensure accurate tracking of shipments.
- Sorted and organized packages for efficient loading onto delivery vehicles.
- Maintained cleanliness and safety standards in the work area to promote a secure environment.
- Collaborated with team members to streamline sorting processes and enhance workflow efficiency.
- Conducted quality checks on packages to verify proper labeling and packaging compliance.
- Assisted in training new hires on operational procedures and safety protocols.
Customer Service Representative
Walgreens
Wilson, NC
12.2020 - 03.2022
- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Managed point-of-sale transactions, ensuring accuracy in cash handling and financial reporting.
- Assisted customers in locating products, enhancing overall shopping experience and satisfaction.
- Educated customers on promotions and loyalty programs to drive engagement and retention.
- Collaborated with team members to streamline operations, improving service delivery times.
- Maintained store cleanliness and organization, contributing to a positive shopping atmosphere.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed customer feedback to identify areas for improvement in service quality and product offerings.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Business Administration
Nash Central High
Rocky Mount, NC06.2014
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Clear communication
- Attention to detail
- Problem-solving
- Material handling
- Pallet jack handling
- Punctual and dependable
- Order fulfillment
- Forklift operation
Certification
CPR AED , Career Readiness, OSHA 10 Safety
Timeline
Warehouse Worker
Universal Leaf Tobacco
10.2025 - Current
Tugger Operator
C&W Services
09.2023 - 09.2024
Package Handler
FedEx Ground
04.2022 - 05.2023
Customer Service Representative
Walgreens
12.2020 - 03.2022
High School Diploma - Business Administration
Nash Central High