Phillip Rummell
Houston,TX
Summary
My eye for detail, customer service and owning the entire experience with my residents, clients or customers has proven to be successful in all aspects of the business. I believe in transparency and communication and a sense of community with fellow team members, clients and residents to build and maintain a productive environment. SERVSAFE and TABC certification
Overview
1
1
Certification
16
16
years of professional experience
Work History
Cashier
Boo’s Burgers
Houston, Tx
07.2026 - Current
- Processed cash, card, and mobile payments at Boo's Burgers register.
- Greeted guests and took dine-in, takeout, and counter orders.
- Balanced register drawers and reconciled payment slips before shift close.
Host/ Floor Manager
Mimo
Houston, TX
06.2024 - 07.2026
- Italian Restaurant in Eastwood with a small staff- Processed nightly paperwork in a timely manner, set reservations, handle all wine club orders along with opening and closing procedures. Coordinated reservations and relayed dietary restrictions to servers and kitchen to ensure guest satisfaction. I also handled any large parties during peak restaurant hours when necessary. During my time there i also helped with organization of large private dinners and buyouts, table placement, assigned seating, timing of courses during wine dinners
- .
- Greeted guests at Mimo, and managed warm front-door arrivals.
- Answered phone calls, and handled booking requests with care.
- Assigned seating using floor plans, reservations, and waitlist.
Office Manager
The Greenway Condominiums
Houston, TX
10.2022 - 08.2025
- Handled and maintained all information regarding resident and building maintenance.
- Managed resident correspondence and front desk operations for Greenway Condominiums.
- Coordinated maintenance requests with vendors and building staff.
- Scheduled board meetings, prepared agendas, and recorded condominium minutes.
Usher/Server
Encore Ushering
Houston, TX
06.2021 - 08.2025
- Worked on call as usher for Encore during large performances at Jones Hall, Brockman Opera House, and Stude Hall. A lot of it was general customer service, helping people with questions about the performance and building.
- Directed guests to seats and entrances for Encore Ushering events.
- Checked tickets and wristbands at venue entry points.
- Guided attendees through aisles and lobby areas.
Front Desk Agent
Club Quarters Hotel
Houston, TX
08.2022 - 10.2022
- Assisted guests and visitors with accommodations and inquiries about property and downtown Houston points of interest, enhancing overall guest experience. Booked rooms and made reservations while addressing all guest needs, ensuring satisfaction and comfort during their stay.
- Greeted guests and managed check-in and check-out procedures.
- Processed reservations using property management system and phone lines.
- Verified guest billing details and resolved folio questions.
Front Desk Receptionist
Dessange Paris
Houston, TX
08.2020 - 10.2021
- Scheduled and oversaw the register and reports, checked in product, and took inventory.
- Greeted guests at luxury salon front desk and confirmed appointments.
- Answered incoming calls and scheduled services using salon booking system.
- Checked in clients and coordinated arrivals with beauty technicians.
Manager
Walgreens Boots Alliance Inc.
Houston, TX
06.2017 - 06.2019
- Developed a successful and fun business environment in the Galleria area by integrating service training, luxury retail experience, and customer service-based sales while managing the only Look Boutique in Texas.
- Managed store operations aligned with Walgreens Boots Alliance customer service standards.
- Directed pharmacy and retail teams through daily workflow and shift coverage.
- Monitored inventory levels using Walgreens Boots Alliance replenishment processes.
Assistant Manager
Le Creuset
Houston, TX
11.2016 - 06.2017
- I was initially brought on to manage and help liquidate the Rice Village location but was asked to remain on staff and train a small team to eventually open the store in the galleria area, my expertise in selling along with client building was extremely successful, we were a small team in a small location but managed to create a very loyal clientele within the area and through the use of social media and live demonstrations we were able to have a steady and successful sales period at that location during its opening.
- Supported Le Creuset store operations and daily team coordination.
- Supervised customer service standards across Le Creuset sales floor.
- Managed opening and closing routines for Le Creuset retail location.
Key Holder
Pier 1 Imports
Houston, TX
07.2014 - 11.2016
- Led development of Clienteling system for River Oaks store, establishing a new standard for sales and hourly goal achievement. I helped them educate the associates on our goal breakdown and motivate them to reach and surpass those goals along with thinking outside of the box as far as assisting customers with orders and shipment procedures.
- Opened and closed Pier 1 Imports store using key holder procedures.
- Greeted customers and supported sales floor service during busy shifts.
- Operated register and processed purchases, returns, and exchanges.
Spa Manager
The Spa at Kenlee
Bellefonte, PA
11.2010 - 05.2014
- Set up the spa from the ground up with the owners: selected product lines for body services, arranged rooms, solar schemes, services and skincare lines along with menu design and pricing. Managed daily operations by overseeing spa opening and closing procedures, inventory management, and report generation.
- Managed daily spa operations at Spa at Kenlee, coordinating front desk, treatment, and retail teams.
- Scheduled therapists, estheticians, and appointments to support smooth Kenlee spa service flow.
- Monitored guest check-in, check-out, and billing using spa scheduling and POS systems.
Education
Cypress Ridge Highschool
Houston, TXCertification
TABC Certification, ServSafe Food Handler Certification, CPR Certification, AED Certification, Nail Technician License
Languages
- Title: Customer Experience Specialist
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Personal Information
- Title: Customer Experience Specialist
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Cashier
Boo’s Burgers
07.2026 - Current
Host/ Floor Manager
Mimo
06.2024 - 07.2026
Office Manager
The Greenway Condominiums
10.2022 - 08.2025
Front Desk Agent
Club Quarters Hotel
08.2022 - 10.2022
Usher/Server
Encore Ushering
06.2021 - 08.2025
Front Desk Receptionist
Dessange Paris
08.2020 - 10.2021
Manager
Walgreens Boots Alliance Inc.
06.2017 - 06.2019
Assistant Manager
Le Creuset
11.2016 - 06.2017
Key Holder
Pier 1 Imports
07.2014 - 11.2016
Spa Manager
The Spa at Kenlee
11.2010 - 05.2014
Cypress Ridge Highschool