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Result-oriented professional with over 19 years of experience in Store Management, Operations Management, Restaurant Management, Multiplex Management, Delivery operation and vendor management. Presently associated with Reliance Retail Ltd (Smart Bazaar), Lucknow Uttar Pradesh as Area Manager. Drove rigorous efforts and Smart Bazaar Stores Started achieving its ABP from Second financial year of the store operations with minimum attrition of 5% in entire Zone & Store Size extended from 40K square feet to 100K square feet in 2023 seeing Business growth and potential. Steered innovative ideas to reduce the total Operation cost from 16.8% to 15.2% in Big Bazaar, optimized Electricity cost, third party manpower cost, on roll manpower cost & Shrinkage of store, which helped to achieve 7.5% store EBIDA. Experienced in planning, budgeting, operating & managing profitable business incorporation with maintaining outstanding business standards in terms of quality, service, cleanliness & profitability. Expertise in developing strong market knowledge of existing and potential clients and ensuring business growth opportunities are aligned to company’s strategic plans, skilled in the area of stock management. Skilled in steering operations as per the SOPs and the stipulated norms, proven capability to suggest process improvement ideas. Experienced in developing and sustaining long-term relations with the clients, skilled in forming strategic alliances. Proficient in managing a team of 220-280 members along with customer feedback, areas of improvements and critical feedback. Skilled in planning and producing promotional and instructional projects in coordination with the respective teams.

Accomplished management professional with over 20 years of career progression in restaurant, hotel, and amenity operations. Demonstrated effectiveness as a leader, skilled in developing and overseeing high-performing, multi-disciplined, and quality-oriented teams. Known for employing creativity and innovation to overcome challenging and complex issues across operations and management. Meticulous and focused on achieving financial and regulatory compliance objectives, strategically planning and executing budgets, forecasts, cost-reduction techniques, and safety initiatives. Exceptional communicator fluent in English and Spanish, experienced in fostering strong relationships with employees, vendors, and partners.

Versatile and customer-focused professional with experience in restaurant management, guest services, customer service, insurance sales, and interior décor coordination. Proven ability to lead teams, manage daily operations, build strong client relationships, resolve concerns, and maintain high standards in fast-paced environments. Strong communicator with demonstrated skills in leadership, organization, sales, multitasking, and problem-solving.

Highly talented Operations Management professional with over 28 years of experience working in UAE-GCC-Pakistan-China & North America multi-cultural environment with leading companies from RETAIL / Hospitality Industry.

Phillip Rybicki

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Sales Representative

Activity Aide

Night Auditor

Life Insurance Agent

Manager

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High School Diploma -

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Sales Representative

Activity Aide

Night Auditor

Life Insurance Agent

Manager

High School Diploma -

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