KAMIESH MASON
Fish House Restaurant
Tampa,Florida
1
Certification
6
years of professional experience
Versatile and customer-focused professional with experience in restaurant management, guest services, customer service, insurance sales, and interior décor coordination. Proven ability to lead teams, manage daily operations, build strong client relationships, resolve concerns, and maintain high standards in fast-paced environments. Strong communicator with demonstrated skills in leadership, organization, sales, multitasking, and problem-solving.
Work History
Lead Host | Store Manager | Interior Décor Coordinator
3 Years 5 Months- Oversee daily restaurant operations while providing exceptional guest service and maintaining a welcoming, professional dining environment.
- Lead front-of-house operations, including guest seating, reservations, waitlists, table assignments, and overall guest flow.
- Train, support, and coordinate team members while maintaining high standards of customer service and professionalism.
- Assist with store management responsibilities, including daily operations, staff coordination, opening and closing procedures, inventory needs, and restaurant presentation.
- Resolve guest concerns professionally and efficiently while maintaining customer satisfaction.
- Coordinate communication between management, hosts, servers, kitchen staff, and other team members to support smooth daily operations.
- Monitor restaurant cleanliness, organization, appearance, and overall presentation.
- Coordinate interior décor, seasonal displays, visual presentation, and aesthetic updates throughout the restaurant.
- Assist with selecting, organizing, purchasing, and arranging decorative elements and seasonal displays.
- Collaborate with management and staff on restaurant improvement projects, special events, layout changes, and presentation updates.
- Demonstrate strong leadership, organization, creativity, communication, multitasking, and problem-solving skills in a fast-paced environment.
Cashier & Customer Service Representative
6 Months- Provided friendly and professional customer service in a busy entertainment and tourism environment.
- Operated cash registers and point-of-sale systems while accurately processing cash, credit card, and other customer transactions.
- Handled ticket sales, admissions, purchases, and other guest transactions accurately and efficiently.
- Assisted guests with questions regarding tickets, attractions, schedules, policies, and available services.
- Maintained accurate cash-handling procedures, balanced transactions, and addressed discrepancies when necessary.
- Managed customer inquiries and concerns professionally, resolving issues and escalating situations to management when appropriate.
- Promoted additional attractions, services, merchandise, and experiences based on guest needs.
- Maintained an organized, clean, and welcoming front-counter and guest-service area.
- Worked effectively with team members and other departments to ensure smooth guest flow and a positive customer experience.
- Assisted during busy periods, special events, and high-volume guest traffic while maintaining a positive and professional attitude.
Insurance Agent
1 Year 3 Months- Prospected and developed new clients through outbound calls, networking, referrals, and relationship-building.
- Assessed clients’ financial needs, existing coverage, and insurance requirements to recommend appropriate insurance solutions.
- Prepared and presented insurance quotes while clearly explaining policy terms, coverage, benefits, exclusions, and costs.
- Guided clients through the sales process, closed policies, and completed required documentation accurately and efficiently.
- Identified opportunities to cross-sell and bundle additional insurance products based on individual client needs.
- Managed ongoing client relationships, including renewals, policy updates, coverage changes, and account inquiries.
- Assisted clients with initiating the claims process and provided guidance regarding required next steps.
- Maintained accurate customer and policy records while following company procedures and documentation standards.
- Built strong client relationships through consistent communication, follow-up, and personalized customer service.
- Worked toward and supported weekly and monthly sales targets and quotas.
Education
High School Diploma
Skills
Customer Service & Guest Relations
Team Leadership & Staff Coordination
Restaurant Operations & Management
Insurance Sales & Client Development
Sales & Business Development
Cash Handling & POS Systems
Client Relationship Management
Policy & Claims Support
Cross-Selling & Policy Bundling
Conflict Resolution
Inventory & Daily Operations
Interior Décor & Visual Presentation
Event & Seasonal Display Coordination
Communication & Problem Solving
Time Management & Multitasking
Certification
FSC Insurance License | 2020
PROFESSIONAL STRENGTHS
- Leadership: Experienced in coordinating teams, supporting staff, and overseeing daily operations.
- Customer Experience: Skilled at creating positive guest experiences, addressing concerns, and building lasting customer relationships.
- Sales & Communication: Strong ability to identify customer needs, explain products and services, present solutions, and close sales.
- Organization: Experienced in managing multiple responsibilities, maintaining accurate records, coordinating projects, and keeping operations organized.
- Creative Coordination: Experienced in interior décor, seasonal displays, visual presentation, and maintaining an attractive customer-facing environment.
Timeline
Lead Host | Store Manager | Interior Décor Coordinator
Fish House Restaurant
03.2023 - CurrentRead More
Cashier & Customer Service Representative
Gulf World
02.2022 - 08.2022Read More
Insurance Agent
Guardian Life Insurance
06.2020 - 09.2021Read More
Bridgeport High School
High School Diploma
Read More