Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Phillip A. Schott

Fishers,IN

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Team Lead, Email Deliverability

Braze
01.2022 - 04.2023
  • Led and supported six deliverability consultants, senior consultants, and deliverability principals as well as fulfilling deliverability principal duties in support of over 150 high-value customers.

Email Deliverability Principal

Braze
06.2019 - 01.2022
  • Provided email deliverability support and consultation to 30 of the world's biggest brands including Walmart, NBA, Restaurant Brands International, The Estee Lauder Companies, Inc., FanDuel, and others.

Senior Manager of Deliverability, Americas

Emarsys
12.2016 - 05.2019
  • Helped global email senders attain email delivery rates above 98% by handling escalated issues; providing deliverability best practices guidance; and performing in-depth troubleshooting, analysis, and resolution of deliverability issues.

Vice President, Services

Balance Digital Marketing
03.2016 - 11.2016
  • Led six services delivery professionals tasked with maintaining a net promoter score of 75 by providing implementation, training, and support services for users of ExactTarget/Salesforce Marketing Cloud.

Manager, Deliverability Services

Salesforce
02.2015 - 03.2016
  • Managed nine consultants responsible for providing paid deliverability consulting services to 80 Salesforce Marketing Cloud top clients.

Manager, Deliverability Operations

Salesforce
08.2009 - 02.2015
  • Managed a team of six deliverability consultants responsible for helping clients attain high deliverability rates by handling escalated issues; advising on deliverability best practices; providing in-depth troubleshooting, analysis, and resolution of deliverability issues; and continuing to support client deliverability needs throughout their relationship with ExactTarget/Salesforce.

Education

Bachelor of Arts - Psychology

University of Northern Colorado
Greeley, CO

Skills

  • * Customer service = 30 years experience

  • * Email deliverability consulting = 15 years experience

  • * Tech Support = 10 years experience

  • * Non-profit administration = 5 years experience

  • * Ability to work autonomously and with teams

  • * Excellent verbal and written communication skills

  • * Presentation experience with groups from 5-200 people

  • * Proven problem-solving and crisis resolution skills

Certification

  • CompTIA A+ Certified
  • CompTIA Network+ Certified
  • Traliant Preventing Discrimination & Harassment for US Managers (08/01/22)
  • IAPP Certified Information Privacy Professional/US (03/01/11 - 03/01/15)

Timeline

Team Lead, Email Deliverability

Braze
01.2022 - 04.2023

Email Deliverability Principal

Braze
06.2019 - 01.2022

Senior Manager of Deliverability, Americas

Emarsys
12.2016 - 05.2019

Vice President, Services

Balance Digital Marketing
03.2016 - 11.2016

Manager, Deliverability Services

Salesforce
02.2015 - 03.2016

Manager, Deliverability Operations

Salesforce
08.2009 - 02.2015

Bachelor of Arts - Psychology

University of Northern Colorado

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Phillip A. Schott