Phillip A. Schott
Fishers,IN
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead, Email Deliverability
Braze
2022.01 - 2023.04
- Led and supported six deliverability consultants, senior consultants, and deliverability principals as well as fulfilling deliverability principal duties in support of over 150 high-value customers.
Email Deliverability Principal
Braze
2019.06 - 2022.01
- Provided email deliverability support and consultation to 30 of the world's biggest brands including Walmart, NBA, Restaurant Brands International, The Estee Lauder Companies, Inc., FanDuel, and others.
Senior Manager of Deliverability, Americas
Emarsys
2016.12 - 2019.05
- Helped global email senders attain email delivery rates above 98% by handling escalated issues; providing deliverability best practices guidance; and performing in-depth troubleshooting, analysis, and resolution of deliverability issues.
Vice President, Services
Balance Digital Marketing
2016.03 - 2016.11
- Led six services delivery professionals tasked with maintaining a net promoter score of 75 by providing implementation, training, and support services for users of ExactTarget/Salesforce Marketing Cloud.
Manager, Deliverability Services
Salesforce
2015.02 - 2016.03
- Managed nine consultants responsible for providing paid deliverability consulting services to 80 Salesforce Marketing Cloud top clients.
Manager, Deliverability Operations
Salesforce
2009.08 - 2015.02
- Managed a team of six deliverability consultants responsible for helping clients attain high deliverability rates by handling escalated issues; advising on deliverability best practices; providing in-depth troubleshooting, analysis, and resolution of deliverability issues; and continuing to support client deliverability needs throughout their relationship with ExactTarget/Salesforce.
Education
Bachelor of Arts - Psychology
University of Northern Colorado
Greeley, COSkills
- * Customer service = 30 years experience
- * Email deliverability consulting = 15 years experience
- * Tech Support = 10 years experience
- * Non-profit administration = 5 years experience
- * Ability to work autonomously and with teams
- * Excellent verbal and written communication skills
- * Presentation experience with groups from 5-200 people
- * Proven problem-solving and crisis resolution skills
Certification
- CompTIA A+ Certified
- CompTIA Network+ Certified
- Traliant Preventing Discrimination & Harassment for US Managers (08/01/22)
- IAPP Certified Information Privacy Professional/US (03/01/11 - 03/01/15)
Timeline
Team Lead, Email Deliverability
Braze
2022.01 - 2023.04
Email Deliverability Principal
Braze
2019.06 - 2022.01
Senior Manager of Deliverability, Americas
Emarsys
2016.12 - 2019.05
Vice President, Services
Balance Digital Marketing
2016.03 - 2016.11
Manager, Deliverability Services
Salesforce
2015.02 - 2016.03
Manager, Deliverability Operations
Salesforce
2009.08 - 2015.02
Bachelor of Arts - Psychology
University of Northern Colorado