Phillip Short
Falmouth,Kentucky
Summary
Team-oriented Industry leader with proven results and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Overview
17
17
years of professional experience
Work History
Production Supervisor
Dana Incorporated
12.2021 - Current
- Trained new team members by communicating information on company procedures and safety requirements.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Reviewed daily requirements and forecasts and delegated work for optimal production line coverage.
- Maintained clean and well-organized production areas to avoid unnecessary production delays due to hazards or inefficient process layouts.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Developed quality-driven culture to boost team performance and efficiency while maintaining highly satisfied workforce.
NPI Team Leader
Dana Incorporated
01.2020 - 01.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked/Traveled with Engineering to debug and improve designs of original launch of the Bronco Line to be more efficient in safety, quality, and improve cycle time
- Received special training in learning about standardized work and problem solving
Production Team Leader
Dana Incorporated
01.2017 - 11.2021
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Assembly Technician
Dana Incorporated
04.2011 - 01.2017
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy and clean for maximum productivity.
- Inspected all work for quality and compliance with design standards.
- Performed assembly of products according to specifications and instructions.
Tire Lube Express Support Manager
Walmart
10.2010 - 04.2011
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Electronic Sales Associate
Walmart
04.2010 - 10.2010
- Assisted customers to help them find the right items for there specifications
- Organized the work area to make sure items are in appropriate areas for customers to easily find/access
Customer Service Manager
Walmart
03.2009 - 04.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Customer Service Manager
Walmart
02.2008 - 03.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Cashier
Walmart
12.2007 - 02.2008
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Didn’t Graduate - Pre Engineering
Northern Kentucky University
Highland Heights08.2008
High School Diploma -
Pendleton County High School
Falmouth, KY05.2008
Skills
- Production Line Management
- Welding Techniques
- Demonstrates fast response to critical process changes to address customer concerns
- Problem-Solving
- Reintroduces methods to ensure high quality in process
- Organization and Planning
- Certified Fork Truck Operator
- Work Instruction Training
- Production Process Management
- Machine Trouble-Shooting-Worked with Maintenance and engineering for process improvement
Timeline
Production Supervisor
Dana Incorporated
12.2021 - Current
NPI Team Leader
Dana Incorporated
01.2020 - 01.2021
Production Team Leader
Dana Incorporated
01.2017 - 11.2021
Assembly Technician
Dana Incorporated
04.2011 - 01.2017
Tire Lube Express Support Manager
Walmart
10.2010 - 04.2011
Electronic Sales Associate
Walmart
04.2010 - 10.2010
Customer Service Manager
Walmart
03.2009 - 04.2010
Customer Service Manager
Walmart
02.2008 - 03.2009
Cashier
Walmart
12.2007 - 02.2008
Didn’t Graduate - Pre Engineering
Northern Kentucky University
High School Diploma -
Pendleton County High School
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