Phillip Stern

● Direct sales to customers in person and over the phone with total written premiums over 3 million USD

● Appointed and knowledgeable with 8 different insurance carriers in Colorado using extensive product expertise to cross sell insurance products to existing clients to reach sales goals.

● Consistently performed above performance goals and exceeded goals frequently in property and casualty and a leader in commercial sales

● Securely prepared and reviewed over 2000 insurance applications while handling sensitive Personal Identifiable Information (PII) of customers in compliance with PCI standards with no breaches of PII

● Maintained high standards of excellent customer service demonstrated by consistent positive customer reviews, long term relationships with customers, and commendations to supervisors by clients.

• Supervised aquatic staff and administered performance evaluations to communicate expectations .

● Managed and maintained multiple municipal recreation facilities overseeing up to 500 individuals at once

● Exhibited excellent customer service abilities applied in daily interactions with patrons of all ages, backgrounds, and abilities

• Provided supervision, instruction and coaching to 15 to 20 employees on shift simultaneously

● Cultivated positive relationships with patrons, supervised staff, and community members