Phillip Sulatycki
Galivants Ferry,SC
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Quality-driven Operations Manager focused on keeping business agile and efficient in changing market conditions. Offering 18 years of vast experience hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities.
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
Bojangles' Restaurants
05.2025 - Current
- Directed daily operations to ensure optimal customer service and operational efficiency.
- Developed and implemented cost-control measures to enhance profitability across multiple locations.
- Led recruitment, training, and development programs to build high-performing teams.
- Analyzed sales trends and market conditions to inform strategic business decisions.
Delivery Driver
Davis Mail Services
05.2022 - 04.2025
- Delivered packages efficiently, ensuring timely arrival to customers across designated routes.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational safety and reliability.
- Adapted quickly to changing delivery schedules and customer needs, enhancing service responsiveness.
- Trained new drivers on best practices for route navigation and package handling techniques.
Supervisor of Operations
Edward Zengal @ Sons
02.2004 - 05.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Planned delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Responded to information requests from superiors, providing specific documentation.
- Contributed to proposal and contract development, negotiations and meetings.
- Supported accident investigations and prepared related paperwork.
- Built strong operational teams to meet process and production demands.
Assistant Store Manager
Circle K
12.1998 - 01.2004
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with staff to maximize customer satisfaction and streamline procedures.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Examined merchandise to correctly price and display products.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Shipping and Receiving Associate
Winn Dixie Warehouse
09.1996 - 10.1998
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Reviewed and monitored vendor shipping services and processes to avoid surprises in how and when warehouse received deliveries.
- Researched lost or missing shipments and initiated tracing process to locate shipments and meet customer needs.
- Performed basic maintenance on warehouse machines and arranged for repair or replacement when needed.
- Helped reduce loss and maintain facility compliance by upholding requirements for controlling inventory, updating documentation and tracking movements.
- Tracked and documented incoming deliveries and current stock via computerized warehouse management systems.
- Obtained required documentation to process shipments and support movement.
- Organized deliveries by sorting and stocking receivables
- Prepared documentation to track and report on damaged or missing items.
Education
High School Diploma -
Fitzgerald High School
Fitzgerald, GA05-1998
Skills
Staff Training and Development
Incidents Management
Multi-Unit Operations Management
Decision Making
Policies and Procedures Implementation
Logistics Oversight
Staff Training
Planning and Implementation
Workflow Optimization
Problem-Solving
Goal Setting
Team Leadership
Workforce Training
Solutions Development
Team Management and Supervision
Process Improvement Strategies
Schedule Coordination
Relationship Building
Staff Scheduling
Coaching and Mentoring
Motivational Leadership
Performance Management
New Hire Orientation
Recruitment and Hiring
Certification
Servsafe
Timeline
General Manager
Bojangles' Restaurants
05.2025 - Current
Delivery Driver
Davis Mail Services
05.2022 - 04.2025
Supervisor of Operations
Edward Zengal @ Sons
02.2004 - 05.2022
Assistant Store Manager
Circle K
12.1998 - 01.2004
Shipping and Receiving Associate
Winn Dixie Warehouse
09.1996 - 10.1998
High School Diploma -
Fitzgerald High School