Phillip Torres
Longwood,FL
Summary
To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me as a fresh graduate to grow while fulfilling organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Valencia College
Kissimmee, FL
11.2023 - Current
- Regulates parking and traffic to prevent accidents and congestion.
- Patrols parking areas in an effort to prevent unauthorized loitering, parking, thefts, and vandalism.
- Issues citations for parking violations.
- Locks down buildings at the close of classes.
- Records information on persons entering buildings after business hours and identifies persons on college property when the College is closed.
- Patrols building interiors and walkways.
- Is alert to the normal positioning, functioning, or operation of emergency and safety systems.
- Offers assistance to college personnel, students, and visitors in a courteous and professional manner.
- Responds to emergencies of a medical, criminal, and mechanical nature.
- Performs other duties as assigned.
Security Supervisor
Rosen Inn International
Kissimmee, FL
01.2023 - 05.2024
- Patrol all areas of the property
- Assist guests with room access
- Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety
- Lock property entrances when required
- Conduct daily physical hazard inspections
- Respond to accidents, contact EMS or administer first aid/CPR as required
- Assist guests/employees during emergency situations
- Notify appropriate individuals in the event of accidents, attacks, or other incidents
- Defuse guest employee disturbances
- Call outside assistance if necessary
- Complete incident reports to document all Security/Loss Prevention related incidents
- Handle all interruptions and complaints
- Resolve safety hazard situations
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
- Report to scenes of vehicle accidents/ thefts
- Call for assistance using proper code responses
- Complete a Loss Prevention shift summary/daily activity report
- Maintain confidentiality of all Security/Loss Prevention and property reports/ documents; release information only to authorized individuals
- Conduct investigations and gather evidence
- Conduct interviews with relevant parties
- Follow all company policies and procedures.
Security Supervisor
Eagle Eye Security
01.2022 - 01.2023
- Approach all encounters with guests and Associates in a friendly service oriented manner
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
- Maintain regular attendance in compliance with eagle eye standards as required by scheduling which will vary according to the needs of the hotel/other properties
- Comply at all times with eagle eye standards and regulations to encourage safe and efficient hotel operations
- Responsible for the supervision of the Security Officers in conjunction with the Safety & Security EDUCATION Manager
- Maintain a friendly and warm demeanor at all times
- Assist in coordination of special events or special projects as assigned
- Assists guest with problems with hotel services/other properties
- Identities and resolves security related problems
- Oversee Programs such as Crime Prevention Loss Prevention Safety Awareness and Lost & Found
- Conduct safety and security inspections weekly and as necessary
- Oversee the cleaning and organizing of garage and dock areas
- Investigates incidents accidents and losses suffered by the hotel guests Associates and visitors
- Prepares reports relating to internal investigations of any losses or violations of eagle eye regulations policies and procedures
- Assist with all security related training
- Assists in preparation of emergency management and contingency planning
- Performs other activities as assigned
- Be familiar with all eagle eye policies and house rules as well as hospitality terminology
- Associates must at all times be attentive friendly helpful and courteous to all guests managers and all otner Associates
- Use proper two-way radio etiquette at all times when communicating with other Associates.
Loss Prevention Manager/Auditor
Bergdorf Goodman
01.2018 - 01.2021
- Maintains compliance records, and keeps track of any violations
- Apprehension of shoplifters
- Ensured the safety and maintained relationships with various celebrities according to company compliance standards
- Identify specific risks within specific areas of personal shopping, and the rest of the store to avoid compliance issues
- Conduct monthly audits in according to internal and external regulations decreasing internal and external theft by 20%
- Monitor new trends and technologies related to audit areas to implement modifications in processes and procedures
- Present audit results to management teams delivering information in non-technical terms for easy understanding
- Retrieved and returned high end products to maintain stock within optimal levels of expected demands
- Communicate with management with sales and engineering to adjust plans and maintain targets
- Resolve complaints and eliminate delays by collaborating with vendors and updating strategies
- Receive incoming goods, checking paperwork and review merchandise for accuracy against documentation
- Keep an accurate and updated record of all information with status reports
- Respond and follow up on any conspicuous behavior
- Identify potential shoplifters and alert management
- Maintain store compliance with physical security schematics to protect assets
- Partner with store managers/executives on a daily basis to conduct loss investigations
- Respond calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
Education
Associates in criminal justice -
ASA College
High School diploma -
Martin Luther King High School
06.2007
Skills
- Security D License
- CPR Certification
- Manager Experience
- Supervisor experience
- Customer service skills
- Audits
- Reports
- Microsoft Word
Certification
- Security D license
- CPR
Timeline
Security Officer
Valencia College
11.2023 - Current
Security Supervisor
Rosen Inn International
01.2023 - 05.2024
Security Supervisor
Eagle Eye Security
01.2022 - 01.2023
Loss Prevention Manager/Auditor
Bergdorf Goodman
01.2018 - 01.2021
Associates in criminal justice -
ASA College
High School diploma -
Martin Luther King High School