Phillip Trahan
Lafayette,LA
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Birla Carbon via contract with CDW
Centerville, Louisiana
02.2024 - Current
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Resolved network connectivity issues with routers and switches.
- Collaborated with team members to resolve intricate IT issues.
- Developed procedures for installation, configuration and testing of IT products.
- Maintained an inventory of all IT equipment in the organization.
- Coordinated with vendors for repairs or replacement of defective equipment.
- Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Stayed abreast of latest software developments to enhance job knowledge.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Maintained up-to-date case documentation for future reference.
IT Analyst
Infotech Solutions
Lafayette, LA
03.2022 - 02.2024
- Installed system updates to address vulnerabilities and reduce security issues.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Provided recommendations to ensure the up-to-dateness of IT infrastructure through suggested upgrades in hardware and software.
- Investigated system issues and implemented resolutions to reduce downtime.
- Assessed business requirements to create focused solutions.
- Administered and maintained antivirus and antimalware software on end-user computing devices.
- Participated in internal audits regarding quality management systems.
- Troubleshot incidents reported by end users to schedule system changes and identified permanent solutions.
- Communicated and explained business requirements to team members in order to understand and implement.
- Managed client backups for all of our MSP clients to ensure daily and hourly backups were completed successfully using Datto RMM and Datto Business Continuity Disaster Recovery software.
IT Technician
Dwight Andrus Insurance
Lafayette, LA
09.2021 - 09.2022
- Maintained office PCs, networks, and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Set up new accounts for multiple partner insurance companies for our internal agents.
- Assembled Raspberry Pi computers for users to work from home and gave demonstrations on how to remotely connect from home.
- Managed print supply inventory for the organization.
Customer Support Analyst II
Oschner Lafayette General Hospital
Lafayette, LA
06.2015 - 09.2021
- Oversaw day-to-day operations for 2 hospital locations, multiple physicians' offices, and clinics.
- Delivered high-quality technical assistance both remotely and on-site for a wide user base of approximately 4,500 individuals in the Lafayette General Health System.
- Participated in a biweekly internal help desk rotation.
- Created user accounts in Active Directory and allocated relevant file access and groups.
- Deployed new workstations, which included both physical and zero client cloud computers, and patched network ports from the patch panels to the network switches.
- Provided support for Telecom department by helping with the replacement of VOIP phones and accessories.
- Contributed to the integration of new printers into multiple sites through assistance to network/systems engineers.
- Managed disaster recovery workstations to guarantee two weeks' worth of patient data, labs, and medications for medical staff during downtime or disasters.
- Provided assistance to clinical teams for after-hour projects, go-lives and implementations without disturbing patient care.
Home Bank
System Support Professional
Lafayette, LA
05.2011 - 03.2015
- Configured software to work with banking IT. Systems and applications.
- Identified and corrected, or advised, the next level tier of operational issues in client computer systems.
- Wrote documentation for IT Staff based on vendor specifications and resources.
- Implemented new time-saving techniques and streamlined processes.
- Contributed to troubleshooting efforts on pre- and post-release issues
- Provided assistance to employees and customers in resolving hardware and procedural issues related to online banking systems.
- Performed basic security functions, including vulnerability scans and patch management as needed.
Education
Associate of Science - Computer And Networking Administration
Remington College-Lafayette Campus
Lafayette, LA10-2009
Skills
- Configuration Management
- Asset Management
- Software Installation
- Disaster Recovery Planning
- Application support
- Network Administration
- System Configuration
Certification
- Comptia A+ Certified
Languages
English
Professional
French
Native/ Bilingual
References
References available upon request.
Timeline
IT Support Specialist
Birla Carbon via contract with CDW
02.2024 - Current
IT Analyst
Infotech Solutions
03.2022 - 02.2024
IT Technician
Dwight Andrus Insurance
09.2021 - 09.2022
Customer Support Analyst II
Oschner Lafayette General Hospital
06.2015 - 09.2021
Home Bank
System Support Professional
05.2011 - 03.2015
- Comptia A+ Certified
Associate of Science - Computer And Networking Administration
Remington College-Lafayette Campus
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