Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Software
Interests
Affiliations
Quote
Languages
Timeline
Receptionist
Phillip Traulsen

Phillip Traulsen

Customer Service
Tacoma,Washington

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience
3
3
Certifications
1
1
Language
1
1
year of post-secondary education

Work History

Collection Monitor

LeMay America's Car Museum
07.2013 - Current

Duties include answering questions about the exhibits on display, sharing relevant car experiences with the visitors, preventing unauthorized personnel mishandling the exhibits.

Pit Crew

LeMay America's Car Museum
07.2013 - Current

Responsibilities include assisting visitors into and out of one of three racing simulators in the Speed Zone, resetting and replacing slot-cars on the slot-car racing track, demonstrating how the controls for both the slot-car and racing simulator work for the visitors.

Guest Booth

Sakura-Con.
3 2024 - 04.2024
  • Duties included line control, letting convention attendees know if the guest of honor had to step away for a break or had a technical issue on their end, keep attendee morale high.

Floor Staff

Sakura-Con
03.2015 - 04.2024
  • Duties included enforcing convention policies (ie prop weapons are Peace-bonded, Costumes are appropriate for public eyes), notifying security of any abnormalities, keeping major hallways clear, taking items to lost and found, notifying convention center staff of any medical emergencies.

Office Staff

Sakura-Con
04.2023 - 04.2023
  • Duties included clocking volunteer staff on/off their shifts during the convention, Peace-bonding prop weapons, contacting dispatch when necessary, reuniting items from lost and found with convention attendees.

Information Booth

Sakura-Con
04.2014 - 04.2014
  • Duties included answering questions about locations for various panels, event times during the convention, membership purchases, lost and found location, exhibit directions, last minute rescheduling notices.

Donations Attendant

Spanaway Goodwill
12.2013 - 12.2013

Duties for Donations Attendant includes placing the customer's donation into the proper gay-lords according to type of items included in said donation such as textiles and hardlines. Also includes loading/unloading large items such as furniture to and from the customer's vehicle. Responsible for closing the store which includes recovering carts, replacing signage for the sales floor, and placing product back in the proper departments during the night shift.

Cashier

72nd Street Tacoma Goodwill
10.2013 - 11.2013

Duties for cashier include completing cash and credit/debit card transactions for items in the store, price checks for items in store, item exchanges/returns, and assisting customers with large items.

Replenishment/Recovery

72nd Street Tacoma Goodwill
10.2013 - 11.2013

Replenishment includes restocking items in their proper departments. Recovery includes placing misplaced items back in their proper departments.

Education

High School Diploma -

Northwest Career And Technical High School
Lakewood, WA
2009.09 - 2010.06

Skills

Reliability and punctuality

Certification

Target Logistics Team Member Training

08-2014

Goodwill Retail Skills Training

06-2013

Milgard Work Opportunity Center

05-2013

Accomplishments

  • Documented and resolved an issue with a museum visitor that opened a car's door when they were not allowed to do so which led to Museum Security closing and locking the car's door after they were notified. Afterwards Museum Security removed the visitor from the premises.
  • Received two separate award pins for the number of hours that I worked at the museum for. The first pin was for 800 hours while the second pin was for 1000 hours.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office

Photoshop

LibreOffice

Interests

Building models

Reading

Learning new skills

Affiliations

Agnostic

Quote

Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning

Languages

English
Native or Bilingual

Timeline

Office Staff

Sakura-Con
04.2023 - 04.2023

Floor Staff

Sakura-Con
03.2015 - 04.2024

Target Logistics Team Member Training

08-2014

Information Booth

Sakura-Con
04.2014 - 04.2014

Donations Attendant

Spanaway Goodwill
12.2013 - 12.2013

Cashier

72nd Street Tacoma Goodwill
10.2013 - 11.2013

Replenishment/Recovery

72nd Street Tacoma Goodwill
10.2013 - 11.2013

Collection Monitor

LeMay America's Car Museum
07.2013 - Current

Pit Crew

LeMay America's Car Museum
07.2013 - Current

Goodwill Retail Skills Training

06-2013

Milgard Work Opportunity Center

05-2013

High School Diploma -

Northwest Career And Technical High School
2009.09 - 2010.06

Guest Booth

Sakura-Con.
3 2024 - 04.2024
Phillip TraulsenCustomer Service