Phillip Van Otten
Sandy,UT
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Analyst, Revenue Management
Bridge Property Management
Sandy, UT
02.2022 - Current
- Implemented strategies for automating organizational processes.
- Identified opportunities for process improvements across the organization.
- Analyzed large datasets with statistical methods and software programs.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Maintained positive working relationship with fellow staff and management.
Front Desk Representative
VASA Fitness
Sandy, UT
05.2018 - 03.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Account Manager
Discover Financial Services, DFS
West Valley City, Utah
03.2012 - 08.2017
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Updated account plans based on changing markets, customer conditions and competitor activity.
- Streamlined operational efficiencies by developing customer service protocols and standards.
Education
Bachelor of Science - Business Administration
University of Utah
Salt Lake City, UT12.2021
Skills
- Oral and written communications
- Comparative analysis
- People skills
- Client relationship management
- Proficient in Excel
- Analytical mastery
Affiliations
Inducted member of The National Society of Leadership and Success
Timeline
Analyst, Revenue Management
Bridge Property Management
02.2022 - Current
Front Desk Representative
VASA Fitness
05.2018 - 03.2020
Account Manager
Discover Financial Services, DFS
03.2012 - 08.2017
Bachelor of Science - Business Administration
University of Utah
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