Phillip John (( GRAMPS )) McKendrick
Taylorsville,ut
Summary
Experienced professional with a strong background in security operations, client service, and staff leadership. Skilled in conflict de-escalation, emergency response, and incident documentation. Managed teams, trained personnel, and supported safe, orderly environments during busy service periods.
Overview
16
16
years of professional experience
Work History
owner
C.T. Burnett & Assoc.
S SALT LAKE, UT
03.2011 - Current
- Cultivated client relationships and managed service expectations for C.T. Burnett & Assoc..
- Oversaw daily business operations, hiring and training staff to improve service quality.
- Resolved customer concerns, fostering long-term client retention.
- Assisted with budget review, invoice processing, and expense tracking to ensure financial accuracy for C.T. Burnett & Assoc.
- Ensured compliance with requirements and maintained accurate company records for C.T. Burnett & Assoc..
Head of Security
The Cabin
Park City, Utah
01.2023 - 10.2025
- Oversaw security operations for bar and guest areas, ensuring a safe environment for patrons.
- Monitored entrances, exits, and crowd activity to ensure safety during peak service hours.
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage during Sundance Season.
- Collaborated with departments to develop and implement risk management strategies for Sundance events.
- Briefed employees on safety procedures and emergency response steps.
- Recorded incidents and organized security logs for management analysis.
- Informed staff about security updates and safety practices during regular meetings. Facilitated security meetings to address safety concerns
Head of Security
Twist Bar & Bistro / The Exchange SLC
Salt Lake City, Utah
05.2022 - 09.2025
- Oversaw security operations to ensure safety of guests in bar and bistro areas.
- Facilitated de-escalation during guest disputes to maintain a safe environment.
- Trained security staff on effective de-escalation techniques. de-escalation techniques and arrest control techniques.
- Enforced venue policies across Twist Bar & Bistro and Exchange SLC.
- Monitored entrances, exits, and crowd activity during busy service hours.
- Conducted security checks for doors, alarms, and vulnerable areas.
- Documented incidents and maintained security logs for management review.
- Recruited qualified personnel for security roles at venue.
Education
High School Diploma -
Cypress High School
Magna, UT06-1986
Skills
- Security techniques
- Risk management
- Crisis response
- Incident documentation
- Safety procedures
- Conflict resolution
- Emergency response
- Employee training
- Interdepartmental communication
- Issue resolution
- Training development
Security partnership
Timeline
Head of Security
The Cabin
01.2023 - 10.2025
Head of Security
Twist Bar & Bistro / The Exchange SLC
05.2022 - 09.2025
owner
C.T. Burnett & Assoc.
03.2011 - Current
High School Diploma -
Cypress High School