Phillipp Jackson
HOMESTEAD,FL
Summary
Focused Funeral Assistant eager to contribute many years of industry experience to a professional role. Aiming to offer strong experience in funeral home administrative support, service coordination, and memorial material development. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Funeral Attendant
Manker Funeral Home
Miami, Florida
01.2020 - Current
- Prepared deceased for viewings and services with care and respect.
- Maintained cleanliness and organization of funeral home facilities and equipment.
- Managed visitor flow during services to ensure a respectful environment.
- Supported staff during services by providing timely assistance as needed.
- Provided comfort to grieving family members during visitation hours.
- Maintained a neat appearance of the chapel before and after services.
- Attended wakes, viewings, and graveside services as requested by families.
- Placed floral arrangements around the chapel or gravesite according to instructions from family members.
- Set up chairs in preparation for services.
- Managed guest book entries at viewings or services.
Correctional Officer
Miami Dade County
Miami, Florida
03.2019 - Current
- Supervised inmate activities to maintain safety and security in correctional facility.
- Conducted regular inspections of cells and common areas for contraband.
- Trained new correctional officers on protocols and safety procedures.
- Monitored inmate behavior to prevent disturbances and ensure order.
Correctional Sergeant
Florida Department Of Corrections
Florida City, Florida
01.2017 - 03.2019
- Supervised daily operations within correctional facility ensuring compliance with protocols.
- Managed and trained staff in safety procedures and emergency response measures.
- Conducted inspections of inmate housing units for security and safety violations.
- Coordinated inmate movements and activities to maintain order and safety.
- Implemented disciplinary actions for rule violations in accordance with policies.
- Maintained accurate records of incidents, reports, and inmate behavior documentation.
- Diffused disruptive behavior by verbal interventions.
Customer Service Associate
Walmart
Miami, Florida
02.2016 - 01.2017
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained store appearance by restocking shelves and organizing displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient service delivery.
Sales Floor Associate
Target
Miami, Florida
03.2015 - 02.2016
- Assisted customers with product selection and inquiries on sales floor.
- Maintained a clean and organized sales environment for optimal shopping experience.
- Restocked shelves and ensured merchandise was properly displayed and labeled.
- Collaborated with team members to achieve daily sales goals and promotions.
- Handled cash register transactions while providing excellent customer service.
- Monitored inventory levels and reported discrepancies to management promptly.
Education
High School Diploma -
Miami Southridge SHS
Miami06-2009
Skills
- Funeral logistics
- Service coordination
- Customer service
- Conflict resolution
- Staff training
- Effective communication
- Attention to detail
Certification
Notary Public
Timeline
Funeral Attendant
Manker Funeral Home
01.2020 - Current
Correctional Officer
Miami Dade County
03.2019 - Current
Correctional Sergeant
Florida Department Of Corrections
01.2017 - 03.2019
Customer Service Associate
Walmart
02.2016 - 01.2017
Sales Floor Associate
Target
03.2015 - 02.2016
High School Diploma -
Miami Southridge SHS