Morgan Boler
Louisville,OH
Summary
Efficient and compassionate Family Service Advisor with 7 years of experience in funeral and mortuary services, specializing in bereavement support and event planning. Proven track record in managing logistics for memorial services and coordinating with families to ensure personalized care. Strong leadership skills demonstrated through team management and strategic planning in high-pressure environments. Committed to providing dignified support during difficult times while maintaining meticulous attention to detail and compliance.
Willing to relocate to: Canton, OH
Overview
1
1
Certification
7
7
years of professional experience
Work History
Family Service Advisor
Canton Cemetery Association
Canton, OH
05.2026 - Current
- A dynamic position combines empathetic support, event planning, and sales to ensure families receive personalized care and assistance during their time of need. I help families navigate funeral arrangements with confidence and compassion while further developing valuable skills in bereavement support, funeral directing, and customer service.
- Key Tasks:
- Provide empathetic bereavement support to grieving families, offering comfort and guidance throughout the funeral planning process
- Assist families in selecting funeral services, merchandise, and memorial options that meet their needs and preferences
- Coordinate and plan memorial events, ensuring all details are handled smoothly and respectfully
- Manage sales activities by explaining service packages, answering questions, and helping families make informed decisions
- Collaborate with funeral home staff to organize logistics for services, viewings, and transportation arrangements
- Maintain detailed records of family interactions, service plans, and sales transactions to ensure accuracy and compliance
Senior Fatality Management Specialist
U.S. Army
Newark, DE
04.2021 - Current
- Senior fatality management refers to the leadership, planning, and coordination of operations to recover, identify, and return deceased individuals, often in large-scale incidents like natural disasters or military conflicts. This involves strategic oversight by senior personnel to manage technical aspects like search and recovery, temporary identification, and the handling of personal effects, ensuring a dignified and systematic process for both deceased individuals and their families.
- Key responsibilities and tasks
- Strategic planning: Senior leaders are responsible for developing and implementing comprehensive fatality management plans, including concepts of operation for various scenarios.
- Coordination: They coordinate with various agencies and stakeholders, such as medical examiners, law enforcement, and community and faith-based organizations, to manage the incident response.
- Resource management: This includes identifying, acquiring, and managing the resources needed for fatality management, such as personnel, supplies, facilities, and equipment.
- Technical operations: Senior managers supervise the execution of technical tasks, including:
- Search and recovery of remains
- Tentative identification of individuals
- Inventorizing and safeguarding personal effects
- Evacuating remains and personal effects
- Family support: They ensure that systems are in place to support the families of the deceased, which may include providing information, managing notifications, and coordinating grief counseling.
- Logistical support: This includes managing logistics for response personnel, such as setting up temporary morgues, providing transportation, and ensuring communications.
Funeral Administrator
Carlson Funeral Home
Brunswick, OH
01.2026 - 05.2026
- Key Tasks:
- Assisted funeral director in all aspects of funeral services, including preparation and setup of viewing rooms, chapels, and reception areas
- Arranged floral displays and decorations to create a peaceful and comforting atmosphere for grieving families
- Managed logistics for transportation of deceased individuals, ensuring timely arrival at the designated location
- Provided compassionate support to bereaved families during visitations, offering condolences and assistance as needed
- Collaborated with funeral home staff to coordinate memorial services, ensuring smooth execution from start to finish
- Prepared documentation such as death certificates, permits, and burial authorizations in compliance with legal requirements
- Maintained cleanliness and organization of funeral home facilities before, during, and after services
- Assisted in the coordination of processions from the funeral home to the cemetery or crematorium
- Handled administrative tasks including answering phone calls, scheduling appointments, and managing correspondence with clients while utilizing systems such as TMS, OVRS and MIP.
- Supported grieving families by providing information on available resources such as grief counseling or support groups
- Coordinated with clergy members or celebrants to facilitate religious or non-religious ceremonies according to family preferences
- Managed a team of 6 assistants effectively delegating responsibilities based on individual strengths
- Collaborated with local vendors to negotiate favorable pricing agreements for flowers and other necessary supplies
- Served as point person for coordinating logistics between different parties involved in funerals (e.g., funeral home, cemetery, florists)
- Assisted in the preparation and presentation of eulogies or tribute videos for memorial services
- Maintained inventory of funeral supplies and equipment, ensuring an adequate stock at all times
- Provided guidance to families on available options for burial or cremation services based on their preferences and budget
- Served as a liaison between funeral home staff and clergy members to ensure seamless coordination of religious ceremonies
- Maintained confidentiality and respect for privacy when handling sensitive information related to deceased individuals
SURVEILLANCE/RVSS AND MVSS OPERATOR
DoD/USBP
Laredo, TX
10.2024 - 12.2025
- Tasks included with this position include:
- Conduct surveillance through patrols whether on foot or by vehicle
- Operate an MVSS(mobile video surveillance systems) for detection and monitoring
- Operate an RVSS(remote video surveillance system) for detection and monitoring
- Maintain the maps utilized with the MVSS and RVSS systems to track incidents and activity
- Utilize 10-codes to communicate with local agents and other DOD operators
Inventory Technician in Surgical Survices
Summa
Akron, OH
10.2023 - 12.2025
- I order and organize medical supplies for endoscopy, orthopedic surgery and sterile processing for the hospital. I work directly with doctors and other practitioners to find possible replacement and back up supplies in cases of discontinuation or supply chain issues like backorder. I manage internal inventory and overstock. I work directly with different company representatives to get new and preexisting supplies.
Surveillance Agent
Customs and Border Patrol
Laredo, TX
10.2024 - 11.2025
- Conducted D&M also the southern border in El Paso and Laredo, Texas. Managed mobile surveillance trucks(MSTs), mobile video surveillance sites(MVSS) and remote video surveillance sites(RVSS) to detect and report suspicious activity to local law enforcement.
Quality Assurance
Universal Polymer & Rubber, Ltd.
Tallmadge, OH
05.2022 - 06.2023
- Specualize in the inspection of die cut parts and those of extruded rubber. Use of calibration tools required. Focus on the reporting of defective material, parts and perform DMR's and 8D's as necessary.
- I worked first hand with ordering supplies for various jobs, as well performing intake and storage of various materials. I worked directly with customers, suppliers and purchasing to ensure that the proper material is recieved.
Quality Assurance
Universal Polymer & Rubber, Ltd.
Tallmadge, OH
05.2019 - 06.2023
- Specualize in the inspection of die cut parts and those of extruded rubber. Use of calibration tools required. Focus on the reporting of defective material, parts and perform DMR's and 8D's as necessary.
- I worked first hand with ordering supplies for various jobs, as well performing intake and storage of various materials. I worked directly with customers, suppliers and purchasing to ensure that the proper material is recieved.
Quality Assurance
J&O Plastics Inc.
Rittman, OH
01.2022 - 05.2022
- Inspect finished boxes and fresh inventory for any defects that would deem the part unfit for sale. I would also document the defect and when they occurred as well as attempt to get a technician to fix said problems.
Quality Control Intern
S&V Industries
Medina, OH
01.2020 - 05.2020
- I would document complaints about defective parts from various shipments from international suppliers, locate which crates the defective parts were from, then ready said defective parts to be scrapped and ensure that the supplier and customer were compensated for the defective part(s).
Education
Crematory Operator (Online course) - undefined
Cremation Association of North America
04.2026
High school diploma - undefined
Rittman High School
03.2020
Skills
- Power tools
- Quality Assurance
- Heavy lifting
- Healthcare infection prevention and control expertise
- Inventory data entry
- Records management
- Technical documentation
- Cremation funerary services
- Teamwork
- Financial management
- Warehouse experience
- Blueprint reading
- Military Leadership
- Data reporting
- Finished product defect inspection
- Funeral service consultation
- Report writing
- Office (as sales environment)
- Cremation
- Computer literacy
- Data entry
- Laboratory equipment maintenance
- Investigation evidence collection
- Microsoft Access
- Content creation
- Productivity software
- Graveside services
- Office experience
- Client interaction via phone calls
- Organizational skills
- Video surveillance
- Delegation
- Microsoft Excel
- Clerical experience
- Customer service
- Supply
- Funeral service technology
- Medical records
- ASME codes & standards
- Continuous improvement
- Warehouse management system
- Compliance audits & assessments
- Data Analysis
- Laboratory compliance
- CMM first article inspection
- First article inspection
- Event planning
- Management
- Technical Proficiency
- Word processing
- Precision measuring instruments
- Customer relationship building
- Direct cremation
- Research & Development
- Anatomy knowledge
- Microsoft Excel (2 years)
- Supervising experience
- Inspection tools
- Attention to detail (6 years)
- Dissection
- Funeral & mortuary services - Funeral & mortuary services experience (6-10 years)
- Technical writing
- Manual handling
- Customer complaint resolution
- Microsoft Word
- Filing
- DoD Experience
- Instrument maintenance
- Patient care
- Phone communication
- Forklift
- Microsoft Outlook
- Mychart
- Memorial service planning
- Quality audits
- Outdoor work
- Memorial services
- Military funeral honors
- Funeral logistics
- Sales
- Task prioritization
- Mechanical troubleshooting
- Safe work practices
- Administrative experience
- Client relationship development
- Facility management
- Quality assurance within manufacturing
- Pathology
- Microsoft PowerPoint
- Medical laboratory work
- Computer networking
- Hand tools
- Record keeping
- Basic math
- Computer skills
- Microscope proficiency
- Inventory records
- Database software proficiency
- Greeting customers
- Live chat
- Process Improvement
- Time management
- Transportation of remains arrangement
- Equipment testing
- PPAP
- Plastics injection molding
- Communication skills
- Collaboration
- Inventory management
- Medical equipment operation
- Excel data analysis
- Mobile devices
- Customer inquiry handling
- Proper evidence handling
- Quality management
- Project coordination
- Funeral ethics
- Data-driven decision making
- Networking
- Industrial equipment
- Quality Control
- Writing skills
- Bereavement support
- Traditional funeral services
- Supply (6 years)
- Anatomical Assistant in Pathology and Mortuary Affairs
- Personal assistant experience
- Customer communication
- Surveillance
- Attention to detail
- Measuring tapes
- Equipment troubleshooting
- Equipment maintenance
- Workplace safety
- POS systems
- Laboratory techniques
- Safety management
- Experience within manufacturing industry
- Inventory control
- Data interpretation
- Corrective action quality audits
- Law enforcement
- Event coordination
- Logistics
- Maintaining patient confidentiality
- Customized funeral services
- Computer operation
- Research
- Root cause analysis
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate to: Canton, OH
- Work Permit: Authorized to work in the US for any employer
Certification
RVSS OPERATOR, April 2025 to Present, I am trained in how to operate and maintain the cameras and maps in the puractive remote video surveillance system, MVSS OPERATOR, November 2024 to Present, I am trained in how to properly operate, maintain, update and do level 10 repairs on a mobile video surveillance truck and digital map system, CLS Certification, March 2023 to Present, I am certified to provide life saving and life sustaining care in emergency situations within the military. This training covered various types of bodily traumas and the current appropriate procedures approved by the DOD., Driver's License, Crematory Operator Certification, April 2026 to April 2031, Non-CDL Class C, Pathologists' Assistant Certification, HACCP Certification
Timeline
Family Service Advisor
Canton Cemetery Association
05.2026 - Current
Funeral Administrator
Carlson Funeral Home
01.2026 - 05.2026
SURVEILLANCE/RVSS AND MVSS OPERATOR
DoD/USBP
10.2024 - 12.2025
Surveillance Agent
Customs and Border Patrol
10.2024 - 11.2025
Inventory Technician in Surgical Survices
Summa
10.2023 - 12.2025
Quality Assurance
Universal Polymer & Rubber, Ltd.
05.2022 - 06.2023
Quality Assurance
J&O Plastics Inc.
01.2022 - 05.2022
Senior Fatality Management Specialist
U.S. Army
04.2021 - Current
Quality Control Intern
S&V Industries
01.2020 - 05.2020
Quality Assurance
Universal Polymer & Rubber, Ltd.
05.2019 - 06.2023
High school diploma - undefined
Rittman High School
Crematory Operator (Online course) - undefined
Cremation Association of North America