Philnishia Cooper
Summary
Initiative-taking and systematic Cyber Security Analyst 3+ years’ successful history in installing, configuring, and troubleshooting complex LANs and WANs. Able to maintain computer security by preventing hacks, viruses, and unauthorized user access. Exceptional experience in network monitoring and security software installation. Strong collaborator with excellent communication, problem-solving, and collaboration skills in deploying, implementing, administering, and supporting multifarious technologies in the fast-developing and complex business facilities. Proficient in online security research, planning, execution, and maintenance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cybersecurity Analyst
Southern Nuclear
11.2023 - Current
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Encrypted data and erected firewalls to protect confidential information.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Recommend improvements in security systems and procedures.
- Developed strong communication and organizational skills through working on group projects.
- Conduct regular vulnerability scans.
- Analyze scan results, assess exploitability, and prioritize remediation efforts.
- Collaborate with IT, DevOps, and system owners to validate and verify the remediation of vulnerabilities.
- Research new vulnerabilities and threats, and assess their impact on systems and networks.
Junior Cyber Analyst
3Ci
03.2021 - 11.2023
- Perform hardening of laptops in accordance with established PMMD procedures and operational requirements.
- Effective in researching solutions with operational problems such as DISM STIG and SCAP tool to automate the verification of hardening for PMMD Laptops.
- Identifies risks and evaluates internal controls in information system environments.
- Skilled in implementing human performance tools and having a questioning attitude and learned to embrace procedural adherence.
- Shown exceptional communication with users from different workgroups to facilitate quick turnarounds.
- Actively utilize CribMaster to track inventory of devices, check in/out of devices, and verify calibration.
- While performing the job I have quickly learned crib master, batch patch, PowerShell, and all other tools of the PMMD lab.
Technical Support Level
SAIC
08.2020 - 03.2021
- Initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, and applications.
- Rated as top 10% technicians measured on Resolution, Quality, and Availability measured business wide.
- Experienced troubleshooting network technology to include VPN, VPC, VLAN, and Network devices.
- Excellent troubleshooting methodology, resolving 85% of tickets within first 15 minutes of contact.
- Took detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests.
- Received and assigned tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
- Supported Active Directory and Azure Active Directory and all associated components.
Jr. Network Administrator
Great Day PCH
03.2018 - 08.2020
- Implemented a Microsoft SQL 2016 server database, resulting in improved record keeping and access to records.
- Successfully managed and document network systems, operational procedures, and monitor hardware inventory for network.
- Monitored backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed.
- Delivered and provided network support and perform troubleshoot to resolve various WAN/LAN connectivity issues.
- Maintained hardware and software for network performance to troubleshoot and assist in installation and upgrade workstations and Servers.
- Performed System Administration tasks on Windows 10, Windows XP, and Windows Vista platforms.
- Assist with maintenance/support of security network technologies.
Education
Master of Science - Information Technology
Southern New Hampshire University
Manchester01.2020
Skills
- Key Performance Indicators (KPIs)
- Technical Support
- Controls and frameworks
- Intrusion detection
- Network security control
- Incident response
- Operating systems
- Network monitoring
- Security monitoring
- Vulnerability assessment
- Cybersecurity frameworks
- Security Frameworks
Certification
- CompTIA Cybersecurity Analyst (CySA+), M064MKM5BJFQQ9C5
- Cisco Certified Network Associate (CCNA), 3de51d0a4a9b4cbfbe6512f4f3c167f1
Timeline
Cybersecurity Analyst
Southern Nuclear
11.2023 - Current
Junior Cyber Analyst
3Ci
03.2021 - 11.2023
Technical Support Level
SAIC
08.2020 - 03.2021
Jr. Network Administrator
Great Day PCH
03.2018 - 08.2020
Master of Science - Information Technology
Southern New Hampshire University
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