KATHRYN GRIMES

• Designed tasking objective frameworks, aligning available talent with required responsibilities to maximize throughput and performance metrics.
• Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
• Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
• Supported senior company leaders by delivering reports outlining performance to drive process improvements.
• Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
• Created and enforced detailed organization processes to increase quality and service standards.
• Managed scheduling and task delegation for multiple teams simultaneously - 15+ members.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Analyzed team performance and identified opportunities for additional training.

• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• Generated all documentation and information required for customer shipments.
• Tracked orders and notified customers of status or potential delays.
• Monitored and reported on transportation costs and properly filed shipping documents.
• Completed physical inventory counts each month.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Verified contents of inventory loads against Bills of Lading.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Orchestrated routing by producing accurate shipping documentation and package labels.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Uncovered and resolved errors with minimal oversight.

• Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
• Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
• Maintained composure and work quality while under stress
• Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas
• Learned, A La Carte Serving, Kitchen Expediting and Banquet Event Serving work tasks in order to provide skilled backup for diverse roles
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest

• Used Athena Software, Phreesia and Sorian to schedule appointments
• Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
• Facilitated timely check-in by greeting visitors and establishing purpose of visits
• Balanced deposits and credit card payments each day
• Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
• Assisted in resolving and satisfying client requests and internal operational issues
• Coordinated with facilities to set up surgeries for Hepatobiliary, Pancreatic and General Surgeons
• Verified insurance coverage and obtained pre-authorizations
• Confirmed patient appointments day before scheduled
• Performed clerical duties, such as word processing, data entry, answering phones and filing for 20+ patients daily

• Obtained client medical history, including medication information, symptoms and allergies
• Performed clerical duties, such as word processing, data entry, answering phones and filing
• Implemented care and efficiency improvements to support and enhance office operations
• Sanitized, restocked and organized exam rooms and medical equipment
• Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
• Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
• Gathered forms, copied insurance cards and verified demographics to collect patient information for billing and insurance filing
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
• Recorded and/or reviewed vital signs, allergies, medication lists, social history and medical history for patients arriving for surgical consult

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
• Organized daily work based on collection priority
• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
• Accurately labeled vacutainer tubes with patient name, date and time of collection
• Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
• Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
• Performed urine drug screening and Chain of Custody drug screening procedures
• Delivered in-home lab draw services to community patients
• Proficient in Medi-Tech Software

• Dean's List FALL 2021, SPRING 2022

-Completed partial degree in Arts & Science - Nursing path trajectory.

Changed degree plan and University prior to completion while remaining in good academic standing.