Philomena Armstrong
Belleville,United States
Summary
Dynamic Patient Care Technician with a proven track record at Trinity Health. Excelled in crisis control and leadership, notably enhancing team efficiency and patient safety. Skilled in expert phlebotomy and tactical communication, adept at training staff and implementing vital care protocols. Achieved significant improvements in care processes and emergency response times.
Overview
3
3
years of professional experience
Work History
Patient Care Technician
Trinity Health
12.2021 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Assisted nursing staff with completing hourly rounds, documenting vital signs and answering calls.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Led as the main preceptor for new hires, delivering comprehensive training on
patient care techniques, crisis management, and safety protocols, ensuring a
high standard of care and preparedness across the team. - Acted as an expert-level phlebotomist, conducting precise blood draws under
challenging conditions and efficiently managing all aspects of specimen
handling. - Developed and implemented new policies to streamline care processes, reduce
response times, and improve patient safety, directly contributing to increased
efficiency and team cohesion within the hospital unit. - Directly managed high-risk patient behaviors using de-escalation techniques,
maintaining a secure environment and minimizing incident escalation. - Conducted routine safety rounds and maintained detailed, accurate records of
patient behavior, vital signs, and incidents, critical for both patient care and
compliance with regulatory standards.
Education
Nursing
WCCCD
Detroit, MISkills
- Crisis Control: Trained in rapid crisis assessment and response, able to neutralize
aggressive behavior effectively while ensuring safety and delivering high quality life saving measures when necessary - Leadership & Training: Served as the main preceptor for training new staff on critical procedures, with leadership
that promotes teamwork, consistency, and adherence to hospital standards and patient safety
- Tactical Communication: Effective in relaying critical information quickly and clearly, both in
patient interactions and among team members - Expert Phlebotomy: Experienced in handling complex blood draws/IV insertion and specimen
management, ensuring accuracy and patient comfort Served as the unit's preceptor in phlebotomy for new hires
References
Matthew Brown
City of Ann Arbor Fire Department
(734) 985-1295
matthewtbrown16@gmail.com
Jonathan Tull
Federal Bureau of Prisons
(313) 618-6260
jtull@bop.gov
Virginia Sentman
Zip Recruiter
(480) 369-0322
virginia.sentman@gmail.com
Timeline
Patient Care Technician
Trinity Health
12.2021 - Current
Nursing
WCCCD
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