Philomena Nwosu
Laurel,MD
Summary
Empathetic Correctional Officer with 2 years of experience in Custody. Guides New Correctional Officers in solving Incarcerated Individuals needs effectively, simultaneously engaging security and safety. Compassionate professional giving back to community through service to others. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
17
17
years of professional experience
Work History
Correctional Officer
Department Of Public Safety And Correctional Services
2022.07 - Current
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
Relationship Officer/KYC Analyst
Polaris Bank
2007.07 - 2014.02
- Promoted positive work environment through open communication, fostering collaboration among team members.
- Contributed to t growth of branch's assets under management by consistently meeting sales targets.
- Increased referral business by actively networking within community and participating in local events representing bank.
- Managed portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Streamlined internal processes, implementing innovative solutions that improved efficiency in managing client accounts.
- Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
- Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Oversaw complex transactions involving multiple parties ensuring smooth execution without compromising compliance requirements.
- Collaborated with cross-functional teams to develop new products and services for the bank''s clientele.
- Developed customized financial plans for clients, incorporating investment, banking, and insurance products that aligned with their goals.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
- Maintained strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Improved client onboarding experience by streamlining documentation processes and setting clear expectations from the outset.
- Exceeded key performance indicators through diligent follow-up, effective negotiation, and a strong focus on meeting client expectations.
- Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Education
Master of Science - Media Studies
Pan Atlantic University
Lekki, Lagos Nigeria12.2011
Bachelor of Science - Mass Communications
Institute of Management And Technology
Enugu, Nigeria08.2003
Skills
- Excellent Communication
- Interpersonal Skills
- Teamwork and Collaboration
- Multitasking Abilities
- Safety and Security
- Analytical Thinking
- Attention to Detail
- Professionalism
Timeline
Correctional Officer
Department Of Public Safety And Correctional Services
2022.07 - Current
Relationship Officer/KYC Analyst
Polaris Bank
2007.07 - 2014.02
Master of Science - Media Studies
Pan Atlantic University
Bachelor of Science - Mass Communications
Institute of Management And Technology
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