PHILOMÈNE SYLVIE TCHWENKO
Summary
Bridging the gap between Healthcare and Technology Experienced Supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Senior Supervisor, CCC
Access TeleCare
04.2021 - Current
- Foster effective communication by providing constructive feedback and sharing knowledge across business lines.
- Coordinate, supervise and evaluate work of team members and reallocate resources to meet performance requirements.
- Provide feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Train new hires and provide positive reinforcement and helpful feedback that boosts morale and efficiency within department.
- Revamped the CCC training process and was a part in creating the Plug & Play training modules in Tele U and updating resource materials for the CCC
- Oversee the implementation of process workflows and support the CCC team members as needed
- Act as a resource for the clinical admin teams for various service lines to facilitate patient care
- Support management with the implementation of service line additions/ improvements from new technologies, workflows and application enhancements
- Analyze metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Evaluate employee performance and coach and train to improve weak areas.
- Work on downtime protocols and assist with downtime drills.
- Perform other duties as required
Supervisor, CCC
Access TeleCare
02.2019 - 04.2021
Dispatcher, CCC
Access, TeleCare
11.2018 - 02.2019
Coordinator, CCC
Access TeleCare
08.2018 - 11.2018
Assistant Office Manager/ Schedule Coordinator
Lansdowne Travel and Family Medicine
12.2017 - 08.2018
- Schedule patients for office visits
- Coordinate care for patients in Assisted Living Facilities
- Perform office duties.
Assistant Manager, Financial Analysis Department
Kaplan Financial Services
06.2016 - 11.2016
- Did financial analysis, vertical and horizontal analysis, ratio analysis, end of month closing of financial records for clients
- Monitored weekly attendance and work of interns
- Acted as resource to fellow interns in department.
Telemetry Technician
Reston Hospital Center
06.2011 - 06.2016
- Monitored the heart rhythms of sixty or more patients on telemetry in three units and inform nurse and/or physician of changes in patients' rhythms
- Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures to notify the physician if something appears wrong
- Attach electrodes to the patients and operate the EKG machine to obtain a reading
- Keep records of patients' baseline rhythms to be used for comparisons if changes occur
- Act as a resource to other employees and participate in risk assessment meetings .
Clinical Technician/ Scheduler
INOVA Urgent Care/ Occupational Health Dulles
09.2009 - 08.2011
Clinical Technician/ Telemetry Technician/ Unit Secretary
INOVA Fair Oaks Hospital
12.2006 - 08.2009
- Administered medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse
- Assisted nurses or physicians in the operation of medical equipment or provision of patient care
- Collected and recorded vital signs, specimens
- Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses
- Assisted patients with their activities of daily living
- Assisted physicians with annual and periodic physicals for clients by performing audiometric, vision and other diagnostic tests
- Performed drug screens and alcohol breath tests for pre-employment and other company requests.
Education
Bachelor of Science - Accounting Deferred Auditing/Forensic Accountancy
Kaplan University
Associate of Science - General Science
Northern Virginia Community College
Skills
- Coaching and Mentoring
- Organizational Strengths
- Training Content Creation
- Employee Supervision
- Performance Tracking and Evaluations
- Employee Training
Affiliations
Kaplan University Accounting Students Association Member
Languages
French
Native or Bilingual
Timeline
Senior Supervisor, CCC
Access TeleCare
04.2021 - Current
Supervisor, CCC
Access TeleCare
02.2019 - 04.2021
Dispatcher, CCC
Access, TeleCare
11.2018 - 02.2019
Coordinator, CCC
Access TeleCare
08.2018 - 11.2018
Assistant Office Manager/ Schedule Coordinator
Lansdowne Travel and Family Medicine
12.2017 - 08.2018
Assistant Manager, Financial Analysis Department
Kaplan Financial Services
06.2016 - 11.2016
Telemetry Technician
Reston Hospital Center
06.2011 - 06.2016
Clinical Technician/ Scheduler
INOVA Urgent Care/ Occupational Health Dulles
09.2009 - 08.2011
Clinical Technician/ Telemetry Technician/ Unit Secretary
INOVA Fair Oaks Hospital
12.2006 - 08.2009
Bachelor of Science - Accounting Deferred Auditing/Forensic Accountancy
Kaplan University
Associate of Science - General Science
Northern Virginia Community College
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