Philos Twagirayezu
Columbia,MO
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Fluent in three different languages, with experience in different cultural settings.
Overview
11
11
years of professional experience
Work History
Operating Manager
El Fogon Veracruzano, Inc.
Columbia
09.2022 - Current
- Manage and supervise staff in all areas of the restaurant, including kitchen, front of house, and bar
- Monitoring restaurant operations to ensure compliance with food safety standards and industry regulations
- Deliver superior service and maximize customer satisfaction
- Manage the restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Establishing long-term business goals and objectives to improve the overall performance of the restaurant.
Mental Health Technician
University Hospital – MU Health Care
Columbia
11.2020 - Current
- Report and record observable changes in patient behavior and physical condition
- Interact with patients as a part of the treatment plan, including social, recreational, and treatment activities to provide continuing treatment and rehabilitation
- Respond to, and participate in, crisis interventions (assaultive/resistive behavior, suicide attempts, medical emergencies, etc.) to assure the safety of patients, staff, and the general public
- Ability to perform such techniques as Basic Life Support (BLS) and crisis prevention interventions in such situations
- Perform basic nursing care and provide general daily care of patients.
Associate Social Service Specialist
Department of Social Services
Columbia
08.2019 - 08.2020
- Investigates, as directed, reports of neglect, abuse, or exploitation of children
- Conducts extensive fieldwork including traveling to client homes, hospitals, alternative placements, court, and transportation of children
- Delivers and coordinates protective services involving neglected, abused, or exploited children; foster care; parent services; and adoptions
- Records initial and ongoing case activity, maintains case records and prepares all required reports
- Assists families to attain and maintain their stability through appropriate casework and home management or referral for more skilled counseling treatment
- Cooperates with other agencies in serving children and families
- Interacts with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children’s issues
- Attends court hearings and meetings related to assigned casework.
Sales Associate
Walmart
Columbia
05.2013 - 08.2019
- Cashier duties
- Handled proper labeling and pricing of merchandise
- Made customers feel appreciated and valued
- Assisted customers with inquiries
- Gave prompt response to the calls of customers
- Abreast with safety and security measures to keep the store safe.
Education
Crosby MBA Candidate -
University of Missouri-Columbia
08-2025
Bachelor of Arts in Psychology -
University of Missouri-Columbia
12.2018
Skills
- Customer Service Management
- Administrative Management
- Operations Management
- Client Engagement
- Relationship Building
- Customer Service
- Attention to Detail
- Computer Skills
Activities
- Mizzou Collegiate Scholars, 08/2018, 12/2018, Member
- Mizzou African Student Association, 09/2016, 12/2018, Member
- Mizzou ABPsi, 09/2016, 12/2018, Member
- Research Assistant, 12/2016, 12/2018, Performed set-up and preparation procedures as required by the professor Assisted with lab and field studies Attend project meetings Collect and analyze data
Languages
- Kinyarwanda
- English
- French
Volunteer Experience
Veterans Affairs Hospital, Columbia, MO, Volunteer, Spring 2016
Languages
Kinyarwanda
Native/ Bilingual
English
Native/ Bilingual
French
Full Professional
References
References available upon request.
Timeline
Operating Manager
El Fogon Veracruzano, Inc.
09.2022 - Current
Mental Health Technician
University Hospital – MU Health Care
11.2020 - Current
Associate Social Service Specialist
Department of Social Services
08.2019 - 08.2020
Sales Associate
Walmart
05.2013 - 08.2019
Crosby MBA Candidate -
University of Missouri-Columbia
Bachelor of Arts in Psychology -
University of Missouri-Columbia
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