Phitsamay Sengaloune
Denair,CA
Summary
Proven Quality Control professional from Tg Marketing, adept in maintaining the highest standards of service with a focus on detail and efficiency. Demonstrates exceptional problem-solving and teamwork abilities, ensuring project success. Renowned for a positive attitude and adaptability, consistently achieving excellence without direct supervision.
Overview
13
13
years of professional experience
Work History
Quailty Control
T3 Direct Marketing
02.2023 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Sales Representative
Tg Marketing
04.2020 - 01.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Sales Representative
Ps Inc
05.2014 - 02.2018
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Customer Service Representative
Macys Department Store
08.2011 - 03.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Robert T Elliott
06-1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
Timeline
Quailty Control
T3 Direct Marketing
02.2023 - 03.2024
Customer Service Sales Representative
Tg Marketing
04.2020 - 01.2023
Customer Service Sales Representative
Ps Inc
05.2014 - 02.2018
Customer Service Representative
Macys Department Store
08.2011 - 03.2012
GED -
Robert T Elliott
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