Phobe Sandoval
West Jordan ,UT
Summary
- More than twenty years of customer service experience. Exemplify leadership qualities and professionalism.
- Extensive background in customer-oriented service operations and business development, including sales.
- Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations.
Overview
29
29
years of professional experience
Work History
Manager
Majestic Oaks Mobile Park
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Food Manager
Tubac Golf Resort
04.2018 - Current
- Food Manager
- Cook
- Server
- Customer Service
- Clean
6 Hour Nutrition Worker / Sunset Ridge Middle School
Jordan School District
01.2009 - 01.2017
- Cook
- Server
- Customer Service
- Clean
Cashier for Restaurant & Store
JK’s Catering
01.2005 - 01.2009
- Cashier
- Cook
- Server
- Customer Service
- Deliverer
- Catered Parties, weddings, birthdays
Customer Service
Java City
01.2003 - 01.2005
- Customer Service
- Prepared sandwiches, salads
- Cashier
Customer Service
Guys South West Jubilee Restaurant
01.2002 - 01.2003
- Customer Service
- Cashier
- Cook
- Server
Customer Service
FHP Hospital Cafeteria
01.1996 - 01.2002
- Customer Service
- Server
- Prep Salads and Soup
- Made Sandwiches
- Cashier
Education
High School Diploma -
Nation High School
01.2009
Skills
- Bilingual – Spanish & English
- Successful catering experience
- Maximizing kitchen productivity
- Staff performance
- Customer Service
References
- Barbara Bishop, Sunset Ridge Middle School, (801)-412-2175
- Tammy Horger, Manager, (801)-567-8776
- Monica Bermudez Gonzales, Manager at Nogales Food Bank, (520)-313-1597
- Sylvia Ochoa, Mariposa Clinic, (520)-619-0177
Volunteer Experience
Nogales Food Bank, Office Worker
Languages
Spanish
Native or Bilingual
Timeline
Manager
Majestic Oaks Mobile Park
04.2022 - Current
Food Manager
Tubac Golf Resort
04.2018 - Current
6 Hour Nutrition Worker / Sunset Ridge Middle School
Jordan School District
01.2009 - 01.2017
Cashier for Restaurant & Store
JK’s Catering
01.2005 - 01.2009
Customer Service
Java City
01.2003 - 01.2005
Customer Service
Guys South West Jubilee Restaurant
01.2002 - 01.2003
Customer Service
FHP Hospital Cafeteria
01.1996 - 01.2002
High School Diploma -
Nation High School