Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Languages
Timeline
Generic

Phobe Sandoval

West Jordan ,UT

Summary

  • More than twenty years of customer service experience. Exemplify leadership qualities and professionalism.
  • Extensive background in customer-oriented service operations and business development, including sales.
  • Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations.

Overview

29
29
years of professional experience

Work History

Manager

Majestic Oaks Mobile Park
04.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.

Food Manager

Tubac Golf Resort
04.2018 - Current
  • Food Manager
  • Cook
  • Server
  • Customer Service
  • Clean

6 Hour Nutrition Worker / Sunset Ridge Middle School

Jordan School District
01.2009 - 01.2017
  • Cook
  • Server
  • Customer Service
  • Clean

Cashier for Restaurant & Store

JK’s Catering
01.2005 - 01.2009
  • Cashier
  • Cook
  • Server
  • Customer Service
  • Deliverer
  • Catered Parties, weddings, birthdays

Customer Service

Java City
01.2003 - 01.2005
  • Customer Service
  • Prepared sandwiches, salads
  • Cashier

Customer Service

Guys South West Jubilee Restaurant
01.2002 - 01.2003
  • Customer Service
  • Cashier
  • Cook
  • Server

Customer Service

FHP Hospital Cafeteria
01.1996 - 01.2002
  • Customer Service
  • Server
  • Prep Salads and Soup
  • Made Sandwiches
  • Cashier

Education

High School Diploma -

Nation High School
01.2009

Skills

  • Bilingual – Spanish & English
  • Successful catering experience
  • Maximizing kitchen productivity
  • Staff performance
  • Customer Service

References

  • Barbara Bishop, Sunset Ridge Middle School, (801)-412-2175
  • Tammy Horger, Manager, (801)-567-8776
  • Monica Bermudez Gonzales, Manager at Nogales Food Bank, (520)-313-1597
  • Sylvia Ochoa, Mariposa Clinic, (520)-619-0177

Volunteer Experience

Nogales Food Bank, Office Worker

Languages

Spanish
Native or Bilingual

Timeline

Manager

Majestic Oaks Mobile Park
04.2022 - Current

Food Manager

Tubac Golf Resort
04.2018 - Current

6 Hour Nutrition Worker / Sunset Ridge Middle School

Jordan School District
01.2009 - 01.2017

Cashier for Restaurant & Store

JK’s Catering
01.2005 - 01.2009

Customer Service

Java City
01.2003 - 01.2005

Customer Service

Guys South West Jubilee Restaurant
01.2002 - 01.2003

Customer Service

FHP Hospital Cafeteria
01.1996 - 01.2002

High School Diploma -

Nation High School

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Phobe Sandoval