Ardent desire to apply and grow knowledge of Diabetes with Mental Health Diagnoses.
Motivated by the comorbid health issues that are coexistent in Mental Health and Diabetes.
Detailed oriented team player with strong organizational skills. Ability to handle multiple priorities simultaneously with a high degree of accuracy. Willing to take on added responsibilities to meet team goals.
Hardworking and passionate with a positive attitude.
Primary responsibilities as RN Complex Case Manager was to improve member outcomes by developing and implementing comprehensive care plans tailored to individual Diabetes and related conditions. Average Case load was between 35-45 members.
Member interactions done with in home visits and telephonic interactions. Reviewed medications, confirmed physician visits, reviewed basic health care condition information, and coordinated resources.
Coordinated resources within their list of EOC options and covered benefits. Coordinated community resources that bridged what insurance benefit did not cover.
RN Health Coach worked with commercial group of employees insured by Centene.
Telephonically Coached on diet, exercise and well being. Average case load was 100.
Calls were metered and done every 15 minutes.