PHOEBE M. COWLEY
Philadelphia,PA
Summary
To find employment.
Medical Assistant with 17 years of proven success in implementing patient education programs, streamlining patient check-in processes, and collaborating with physicians to develop chronic disease management programs. Skilled in managing inventory and ordering medical supplies, developing quality control programs for laboratory testing, and implementing telemedicine programs to increase patient access to care. Committed to improving patient outcomes and safety through innovative solutions and a patient-centered approach.
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Medical Assistant
Corizon
Philadelphia, PA
01.2024 - 02.2025
- Assisted medical personnel during emergency situations involving inmates as needed.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Monitored vital signs to assess patient health status and report changes.
- Conducted routine health assessments and documented findings accurately.
- Responded to medical emergencies, providing immediate care as needed.
- Ensured compliance with safety protocols and infection control measures.
- Performed physical assessments of inmates including vital signs, weight measurements, lab tests, and other diagnostic evaluations.
- Maintained knowledge of current trends in correctional healthcare through continuing education courses or literature review.
- Responded quickly to emergency situations involving inmates; administered first aid and CPR when necessary.
- Assessed prisoners suffering injuries through falls, stabbings or other means and stabilized each prior to transport to nearest medical facility.
- Cared for prisoners suffering from contagious illnesses or conditions, including influenza, lice, and gastrointestinal bugs.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
OFFICE MANAGER
Premier Pediatrics
Philadelphia, PA
06.2004 - 03.2023
- Vitals
- Pediatric and adult vaccinations
- Billing
- Help physicians with patient examinations
- Prepare blood samples for laboratory tests
- Record patient history and personal information
- Dispose of contaminated supplies
- Removing stitches
- Maintaining the cleanliness and hygiene standards of the facility
- Stocking and sterilizing examination rooms between patients
- Performing other administrative duties related to the facility on request.
ASSISTANT MANAGER
Deb shop
Philadelphia, PA
09.2004 - 09.2007
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Monitored inventory levels to ensure stock availability and minimize shrinkage.
- Developed promotional displays to drive sales during seasonal events.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Assisted customers in selecting clothing and accessories to meet their needs.
- Handled cash register operations, processing transactions accurately and efficiently.
- Educated customers about promotions, sales, and product features effectively.
- Greeted customers and provided excellent customer service.
- Maintained a neat and organized sales floor.
- Folded and hung clothing items according to store standards.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Cleaned fitting rooms after each customer use.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
CASHIER
Photo Now
Philadelphia, PA
05.2000 - 08.2002
- Assisted customers with product selections and inquiries in a friendly manner.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Handled cash, credit, and refunds while ensuring accurate financial procedures.
- Operated various photo processing equipment and maintained optimal functionality.
- Trained new staff on photo development procedures and equipment operation.
- Developed and printed black-and-white and color photographs, utilizing various chemicals and techniques.
- Edited photos using software such as Photoshop or Lightroom to adjust brightness, contrast, saturation levels.
- Processed large volumes of film negatives quickly while maintaining high standards of quality control.
Education
License Practical Nurse - Practical Nursing
Eastern Center For Arts And Technology
Willow Grove , PA 01.2025 - 01.2026
Vocational/Technical Certificate - Medical assistant
Thompson Institute
Skills
- Leadership experience
- Phlebotomy
- Clinical skills
- Patient care
- Office administration
- Electronic health records
- Appointment scheduling
- Customer service
- Vital signs assessment
- Infection control
- Staff hiring
- Scheduling
- Team bonding
- Billing
- Team supervision
- Employee training
- Workforce management
- Payroll and budgeting
- Blood sample preparation
- Pediatric CPR
- Pediatric phlebotomy
- Newborn care
- Vital signs monitoring
- Lab specimen collection
- Immunization administration
- Respiratory therapy
- Parent education
- Breastfeeding support
- Patient scheduling
- Pediatric first aid
- Allergy testing
- Adolescent health
- Hearing and vision screening
- Nutritional counseling
- EKG interpretation
- Pediatric patient care
- Developmental screening
- Childhood obesity prevention
- Autism screening
- Diagnostic testing
- Medical record management
- Medical terminology
- Operating EKG equipment
Certification
Medical Assistant, Thompson Institute, Pennsylvania, 06/01/06
- First Aid/CPR
References
References are available upon request
Timeline
License Practical Nurse - Practical Nursing
Eastern Center For Arts And Technology
01.2025 - 01.2026
Medical Assistant
Corizon
01.2024 - 02.2025
ASSISTANT MANAGER
Deb shop
09.2004 - 09.2007
OFFICE MANAGER
Premier Pediatrics
06.2004 - 03.2023
CASHIER
Photo Now
05.2000 - 08.2002
Vocational/Technical Certificate - Medical assistant
Thompson Institute