Assist with calculation and verification of loan officer commissions for accurate payouts
Process and reconcile commission checks by opening, scanning, and storing them against company records
Investigate discrepancies and collaborate with teams to resolve issues before deposit
Respond to loan officer inquiries regarding commissions via email and ticketing systems
Categorize and route insurance and other important documents to the appropriate department (PIC)
Perform office operations including mail processing, document management, recordkeeping, and shipping key documents (e.g., deeds of trust) to investors or internal teams
Server
Okayama Sushi
San Jose, CA
02.2022 - Current
Greeted customers and took orders using POS systems
Prepared and served food safely in a timely manner
Handled cash and processed payments
Maintained cleanliness and hygiene standards
Upsold items and worked in a fast-paced environment
Manager
NU NAILS and CC Cosmetics
San Jose, CA
01.2022 - 12.2025
Licensed Manicurist
Supervise nail technicians and front desk staff
Manage daily salon operations and scheduling
Maintain inventory and place supply orders
Handle customer inquiries and resolve complaints
Recruit, train, and evaluate staff
Ensure compliance with health and safety standards
Support marketing efforts and client retention
Maintain a clean and organized salon environment
Seasonal Tax Intern
ATL CPA & Advisor Inc
San Jose, CA
01.2024 - 04.2024
Preparation and processing of tax returns and payments
Book-to-tax reconciliation
Basic tax research
Analyze tax returns for accuracy
Administrative support and recordkeeping
Shift Leader
Happy Lemon
San Jose, CA
05.2021 - 01.2022
Counter Helper
Yogurt Land
San Jose, CA
01.2021 - 05.2021
Shift Leader
Panda Express
San Jose, CA
05.2019 - 08.2020
Barista
Boba Bar
San Jose, CA
09.2018 - 05.2019
Education
Bachelor of Science - Business Administration - Finance
San Jose State University
San Jose, California
12-2025
Associate of Science - Business Administration
De Anza College
Cupertino, California
03-2023
High School Diploma - undefined
Andrew P. Hill High School
San Jose, California
06-2020
Skills
Microsoft Office (Excel, PowerPoint)
Quickbooks
Leadership
Time Management & Multitasking
Scheduling & Appointment Coordinator
POS & Booking System Proficiency
Sales & Marketing
Conflict Resolution
Customer Service
Team Collaboration & Communication
Timeline
Commission Support Associate & Office Assistant
Loan Factory
01.2026 - Current
Seasonal Tax Intern
ATL CPA & Advisor Inc
01.2024 - 04.2024
Server
Okayama Sushi
02.2022 - Current
Manager
NU NAILS and CC Cosmetics
01.2022 - 12.2025
Shift Leader
Happy Lemon
05.2021 - 01.2022
Counter Helper
Yogurt Land
01.2021 - 05.2021
Shift Leader
Panda Express
05.2019 - 08.2020
Barista
Boba Bar
09.2018 - 05.2019
Associate of Science - Business Administration
De Anza College
High School Diploma - undefined
Andrew P. Hill High School
Bachelor of Science - Business Administration - Finance