PHOEBE PARKS
Trappe
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating, and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in-home settings providing guidance and encouragement to patients through physical and emotional support. Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Coffee Trappe
Trappe, MD
05.2026 - Current
- Crafted high-quality espresso beverages while maintaining consistency and flavor profiles.
- Trained new staff on coffee preparation techniques and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Enhanced customer experience by providing personalized service and product recommendations.
Caregiver
Bill Foxwell
East New Market, MD
11.2024 - Current
- Provided comprehensive support to enhance quality of life for quadriplegic individuals.
- Assisted patients with meal preparation and feeding tasks. Prepared nutritious meals for patient consumption.
- Executed comprehensive catheter care protocols to ensure patient safety and comfort.
- Operated Hoyer lift to assist patients with mobility challenges.
- Designed and implemented daily exercise regimens for patients.
Caregiver
Rich Ledger
East New Market, MD
05.2023 - Current
- Assisted patients with multiple sclerosis by providing mobility support for right leg paralysis. Supported individuals with dementia through compassionate care and engagement.
- Provided companionship and emotional support to enhance patient well-being.
- Facilitated patient mobility by lifting individuals from chairs to beds or bathrooms to promote independence and well-being.
- Supported individuals with bathing routines to promote dignity and well-being.
- Executed meal preparation and cooking processes to enhance client satisfaction and culinary quality.
Caregiver
John Snell
Easton, MD
12.2025 - 05.2026
- Facilitated improved respiratory function for patient with cerebral palsy through effective suctioning care. Achieved recovery of oxygen saturation levels during patient emergencies by utilizing suctioning strategies.
- Monitored and recorded vital signs to ensure patient health and safety.
- Assisted individuals with bathing and personal hygiene routines. Supported clients in maintaining personal cleanliness and grooming. Facilitated daily personal care tasks for enhanced well-being.
- Facilitated daily stretching routines for clients to enhance flexibility and overall well-being.
- Executed patient transfers from chair to bed, ensuring safety and comfort.
Employee
Chick-fil-A
Cambridge, MD
10.2021 - 08.2025
- Executed cash handling and transaction processing with precision and accuracy.
- Managed order intake to enhance customer satisfaction. Oversaw interactions with guests to ensure positive dining experiences. Coordinated with kitchen and service teams to fulfill orders promptly.
- Assisted customers with inquiries and issues to enhance satisfaction. Supported team members in resolving customer complaints promptly. Facilitated communication between customers and management for effective solutions.
- Executed food service operations to ensure timely and efficient meal delivery.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Easton High School
Easton, MD05.2025
Skills
- Elderly care
- Dependable and responsible
- Multitasking and organization
- Housekeeping tasks
- Flexible schedule and availability
- Supportive companionship
- Multitasking Abilities
- Friendly, positive attitude
- Customer service
Accomplishments
- I attended The Country School K-8
- Won Regional Championship at Easton High School on the Field Hockey team
Certification
- Certified Nursing Assistant
- CPR Certified
Timeline
Barista
Coffee Trappe
05.2026 - Current
Caregiver
John Snell
12.2025 - 05.2026
Caregiver
Bill Foxwell
11.2024 - Current
Caregiver
Rich Ledger
05.2023 - Current
Employee
Chick-fil-A
10.2021 - 08.2025
High School Diploma -
Easton High School
Honor Roll
Completed Honor Roll through 2023-2024 at Easton High School