Phoebe Van Tran
Garden Grove,CA
Summary
Results-oriented Mortgage Banker with a strong desire to excel in the capital market field. Wealth of experience in the mortgage industry, adept at collaborating with borrowers, realtors, and title companies for seamless closing processes. Known for exceptional multitasking abilities and commitment to delivering top-notch service. Highly organized Mortgage Loan Officer with extensive expertise. Demonstrates deep understanding of real estate and excels in educating clients on their options. Adheres to financial regulations with precision and possesses strong analytical, communication, and teamwork skills. Thrives in dynamic environments and eager to contribute to team success while continuously developing professional skills. Brings a positive attitude and dedication to ongoing learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
VP of Sales and Business Development
Direct Bank Rate
02.2023 - 02.2025
- Warehouse lending, Post Closing,
- Hiring Team
- TRID rule and disclosure forms apply to most closed-end consumer
- Mortgage loans
- Supervise a team of loan officers to qualify and identify fraud to
- Originate a complete clean file to the lender to eliminate the risk.
- Conduct strategic business planning and quality control plan for
- Minimal risk for investors/lenders
- Productively managed office sales volume from the opening of a file
- Running, DU, LP, DO, to fit Agency: Fannie, Freddie, Ginnie, & FHA to
- Developed overall marketing strategy and support implementation across underwriting departments.
Mortgage Loan Officer
Owning Mortgage
08.2019 - 02.2022
- Advise customers regarding to options for refinance and purchase loan and take loan applications
- Take inbound calls for new transfer leads and make outbound calls to follow up on potential prospects
- Follow up with processing and underwriting to assist funding the loan within the time frame
- Exceed customer service expectations and create a network of referrals
- Funded over 900million loan volume for 6 years in mortgage industry
Mortgage Loan Officer
Impac Mortgage Corp DBA CashCall Mortgage
05.2015 - 07.2019
- Advise customers regarding to options for refinance and purchase loan and take loan applications
- Take inbound calls for new transfer leads and make outbound calls to follow up on potential prospects
- Follow up with processing and underwriting to assist funding the loan within the time frame
- Exceed customer service expectations and create a network of referrals
Sales Manager
State Farm Insurance
07.2009 - 03.2015
- Make sale presentation to clients and close deal on a variety of State Farm insurance, banking and financial products
- Manage everyday operation of the office
- Plan, organize, and implement various marketing plans (cold calling, commercial walks, TV talk shows), event marketing and strategies to increase office revenue
- Train and manage the sale team to make sure they meet individual and the agency’s monthly sale quota
- Coordinate and host monthly talk show on insurance and financial planning
Personal Banker
Bank of America
11.2013 - 12.2014
- Routinely work with consumer customers and small business clients to build and deepen relationships by uncovering financial needs and recommending and selling the best products, services and solutions to meet those needs
- Identifying opportunities to introduce customers to specialists and business partners
- Ensuring the customers’ needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (e.g
- Customers banking, small business, mortgage and investment needs)
- Responding to customer inquiries and concerns and creating customized solutions
- Execute sales and service tactics, activities and processes
- Proactively managing risk in every business, product, and service transaction
Intern
The Tu Law Firm
01.2012 - 12.2012
- Assist, coordinate and host weekly legal talk show on personal injury cases and other legal cases
Teaching Assistant
Dordt College
08.2007 - 05.2009
- Graded over 100 students’ homework, exams, and provided constructive comments on the timeline and to the satisfaction of the professor
- Assist professor in researching academic materials and outside resources to facilitate student learning
- Completed data entry and administrative office duties
- Held study review sessions
Peer Tutor
Dordt College
01.2007 - 12.2008
- Communicated with tutees to assist them in problem solving and study methods
- Held study session as needed
- Shared and learned from other tutors about experiences conveying specialized knowledge to tutees
Business Internship
Peoples Bank
09.2008 - 12.2008
- Perform a system audit reviewing Simple IRA accounts
- Analyze IRS codes and compare them to tax worksheets relating to IRA distributions
- Prepare excel reports showing asset allocation guidelines versus foundation accounts current asset allocation
- Research various mutual fund ratings and performance and develop a report on research
- Assist with internal audit of the Investment Department
- Help with correspondence or customer relation information mailed to clients
- Assist with PowerPoint presentations for clients
- Perform asset allocation assignments and make recommendation to supervisors
Restaurant Manager
Oodles of Noodles Vietnamese Restaurant
05.2006 - 08.2008
- Provided customer service, communicated and served over 500 customers per day
- Made transactions for restaurant supplies, resolved customer complaints, and completed other tasks
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Sales & Marketing Representative
Trinh Quang Linh Photography
05.2008 - 07.2008
- Sell wedding, family, and children photo package on contract
- Plan and promote events such as Innocent Smile Photo Contest and Beauty Pageant
- Do public relation, make contacts to businesses to find sponsors for various events
Education
Bachelor of Arts degree - Accounting and Business Admin: Finance
Dordt College
Sioux Center, Iowa05.2009
Master of Business Administration (MBA) - undefined
Irvine University
12.2012
Skills
- Self-Directed
- Public speaking
- Collaboration
- Networking
- Problem resolution
- Project planning
- Communication
- Task prioritization
- Analytical thinking
Accomplishments
- Collaborated with team of 250 in the development real estate Mortgage
Certification
- NMLS License, CA, NV, AZ, PA, WA, OR, ND, MI, KS, NJ, CO
- CA Real Estate Broker License
Awards Activities
- Founder/President, Sky9 Foundation- Love Without Borders, 03/21 - Present
- Top Loan Officer, CashCall Mortgage, 2015-2019
- Top Performer Award, Bank of America, 01/14
- Top Performer, Bank of America Direct Vehicle Lending, 2014
Phone
cell, 1-714-467-8542
Languages
English
Full Professional
Vietnamese
Full Professional
Timeline
VP of Sales and Business Development
Direct Bank Rate
02.2023 - 02.2025
Mortgage Loan Officer
Owning Mortgage
08.2019 - 02.2022
Mortgage Loan Officer
Impac Mortgage Corp DBA CashCall Mortgage
05.2015 - 07.2019
Personal Banker
Bank of America
11.2013 - 12.2014
Intern
The Tu Law Firm
01.2012 - 12.2012
Sales Manager
State Farm Insurance
07.2009 - 03.2015
Business Internship
Peoples Bank
09.2008 - 12.2008
Sales & Marketing Representative
Trinh Quang Linh Photography
05.2008 - 07.2008
Teaching Assistant
Dordt College
08.2007 - 05.2009
Peer Tutor
Dordt College
01.2007 - 12.2008
Restaurant Manager
Oodles of Noodles Vietnamese Restaurant
05.2006 - 08.2008
Master of Business Administration (MBA) - undefined
Irvine University
Bachelor of Arts degree - Accounting and Business Admin: Finance
Dordt College
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