Phoebe Yam
New York,NY
Summary
Professional with deep expertise in community engagement and relationship building. Known for strong communication, problem-solving, and event planning skills. Proven track record of fostering collaboration, driving impactful initiatives, and adapting to evolving needs. Respected for reliability, team collaboration, and achieving measurable results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Relations Specialist (NYS)
Wellcare Health Plans Inc. (Centene Corporation)
New York, NY
05.2022 - Current
- Developed community engagement initiatives to enhance relationships with key stakeholders to further the organization''s goals in community development.
- Coordinated outreach programs to promote health education, resources and awareness in local communities.
- Collaborated with internal teams and state partner to align community relations efforts with the overall company strategy.
- Strengthened relationships with local businesses and organizations through regular communication and collaboration.
- Negotiated favorable terms with vendors for event sponsorships or collaborations that resulted in cost savings without compromising quality.
Marketing Outreach Specialist (Asian Market, Downstate NY)
Wellcare Health Plans Inc. (Centene Corporation)
03.2018 - 04.2022
- Planned outreach projects, field marketing events, provider co-op programs, and grassroots initiatives that supported enrollment growth.
- Built referral pipelines through partnerships with community organizations and targeted market segments.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Assisted marketing materials, including brochures, flyers, and journal ad content to increase program visibility within the community.
Care Management Coordinator (MLTC)
Wellcare Health Plans Inc. (Centene Corporation)
06.2012 - 03.2018
- Coordinated care management operations, including service coordination, discharge planning, and service authorization workflows.
- Partnered with providers, vendors, customer service, and internal teams to resolve issues and improve member support.
- Mentored new hires on care coordination strategies and effective case management techniques.
NCC Customer Care Representative/Customer Retention Specialist
Empire BlueCross BlueShield (formerly Amerigroup)
New York, NY
08.2010 - 06.2012
- Supported and resolved customer inquiries that cover Medicaid, MLTC, and Medicare Advantage line of business
- Utilized CRM systems to accurately track customer interactions and update account information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted members with recertification scheduling and explained renewal requirements in alignment with company compliance guidelines.
Education
BBA - International Marketing, Minor in Graphic Arts
Baruch College / CUNY
2010
Skills
- Project oversight
- Healthcare operations & outreach
- Collaboration with stakeholders and vendors
- Full-cycle event planning and execution
- Budget management and reporting
- Effective communication
- Process optimization
- Support for membership expansion
- Interdepartmental collaboration
- Multicultural sensitivity
- Risk management analysis
Certification
- PMP (Active)
- Life, Accident and Health License (Active)
Other Languages
Chinese (Cantonese)
Chinese (Mandarin)
Accomplishments
Current PMP certification holder, expiring January 2029
Current Accident & Health license holder, expiring April 2028
Timeline
Community Relations Specialist (NYS)
Wellcare Health Plans Inc. (Centene Corporation)
05.2022 - Current
Marketing Outreach Specialist (Asian Market, Downstate NY)
Wellcare Health Plans Inc. (Centene Corporation)
03.2018 - 04.2022
Care Management Coordinator (MLTC)
Wellcare Health Plans Inc. (Centene Corporation)
06.2012 - 03.2018
NCC Customer Care Representative/Customer Retention Specialist
Empire BlueCross BlueShield (formerly Amerigroup)
08.2010 - 06.2012
BBA - International Marketing, Minor in Graphic Arts
Baruch College / CUNY