Phoebe Gazelle Pangaral
New York,NY
Summary
Dynamic and results-driven professional with a strong work ethic and proven customer service skills, honed at Rosario’s Ihawan. Successfully trained staff to enhance service quality and implemented inventory management systems, reducing waste. A collaborative team player adept at problem-solving and optimizing operational efficiency in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front of House Employee
Maki Maki Sushi
Manhattan, NY
06.2024 - Current
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Assisted in coordinating seating arrangements to optimize dining flow and guest satisfaction.
- Trained new staff on customer service protocols and restaurant policies, enhancing team efficiency.
- Handled customer inquiries and resolved complaints promptly to maintain high service standards.
Fast Food Crew Trainer
Honeybee Foods
Manhattan, NV
05.2022 - 05.2024
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and cleanliness protocols.
- Assisted in managing inventory levels and minimizing waste during peak hours.
- Developed training materials to enhance team performance and efficiency.
Crew Team Member
Tradisyon
Manhattan, NY
02.2021 - 09.2023
- Delivered exceptional customer service to enhance overall guest experience.
- Operated kitchen equipment efficiently to ensure timely food preparation.
- Maintained cleanliness and organization of work area to meet health standards.
- Collaborated with team members to optimize workflow and improve service speed.
Restaurant Manager
Rosario’s Ihawan
Queens, NY
03.2021 - 2023
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and developed staff to enhance service quality and operational efficiency.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Monitored financial performance, analyzing sales data to drive profitability strategies.
Birth Certificate Clerk
Philippines Statistics Authority
Malaybalay City , PH
05.2020 - 11.2021
- Processed birth certificate applications, ensuring compliance with legal requirements and accuracy of information.
- Assisted customers in completing documentation, providing guidance on procedures for obtaining certificates.
- Maintained organized records and files, facilitating efficient retrieval of information for client inquiries.
- Collaborated with local health departments to verify vital statistics data for accurate recordkeeping.
Bank Teller
LANDBANK Philippines
Malaybalay City , PH
01.2015 - 09.2017
- Assisted customers with account inquiries and transaction processing.
- Operated cash register and handled cash transactions accurately.
- Maintained compliance with banking policies and procedures.
- Supported team by preparing daily cash reports and balancing drawers.
Education
Associate of Science - Nursing
Bukidnon State University
Malaybalay City , PH09.2022
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
Certification
Food Handler Certification
Timeline
Front of House Employee
Maki Maki Sushi
06.2024 - Current
Fast Food Crew Trainer
Honeybee Foods
05.2022 - 05.2024
Restaurant Manager
Rosario’s Ihawan
03.2021 - 2023
Crew Team Member
Tradisyon
02.2021 - 09.2023
Birth Certificate Clerk
Philippines Statistics Authority
05.2020 - 11.2021
Bank Teller
LANDBANK Philippines
01.2015 - 09.2017
Associate of Science - Nursing
Bukidnon State University