Summary
Overview
Work History
Education
Skills
Timeline
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Phoebe Kate Altarejos

Jersey City,NJ

Summary

Driven and detail-oriented professional with a strong background in customer service and import coordination. Excelled at Translink Shipping Inc. by enhancing delivery methods and improving customer satisfaction through effective communication and problem resolution.

Overview

4
4
years of professional experience

Work History

Ocean Import Coordinator

Translink Shipping Inc.
11.2022 - Current
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
  • Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
  • Accurately input shipment details into company's system using EDI.
  • Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
  • Coordinated shipments of product from country of origin to final destination by both air and land transport.

Import Coordinator

Hana International Logistics
11.2020 - 11.2022
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.

Service Crew Member

Jollibee Foods
03.2020 - 10.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Worked front counter, drive-thru and other areas.

Education

Bachelor of Science - Psychology

Far Eastern University
Manila, PH

High School Diploma -

Jose Rizal University
Mandaluyong, PH
04.2018

Skills

  • Problem Resolution
  • Deadline-oriented
  • Ability to work under pressure
  • Attention to detail
  • Strong work ethic
  • Communication
  • Strong background in customer service

Timeline

Ocean Import Coordinator

Translink Shipping Inc.
11.2022 - Current

Import Coordinator

Hana International Logistics
11.2020 - 11.2022

Service Crew Member

Jollibee Foods
03.2020 - 10.2020

Bachelor of Science - Psychology

Far Eastern University

High School Diploma -

Jose Rizal University

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Phoebe Kate Altarejos