Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Phoebe Lou Carcido-Caoleng

Chula Vista,CA

Summary

Accomplished professional with expertise in guest service and communication, honed at SeaWorld Parks & Resorts Orlando. Proven ability to enhance customer satisfaction through active listening and feedback. Skilled in order management and point-of-sale systems, consistently delivering exceptional service. Trained new staff, boosting team efficiency by 20%. Passionate about fostering positive customer relationships.

Overview

5
5
years of professional experience

Work History

Restaurant Server

Pho 79 Newport News VA
Newport News, Virginia
08.2017 - 07.2021
  • Provided attentive service to guests in a fast-paced dining environment.
  • Trained new servers on restaurant procedures and customer service protocols.
  • Managed multiple tasks simultaneously while providing excellent customer service.

Ambassador

SeaWorld Parks & Resorts Orlando
Orlando, Florida
03.2016 - 06.2016
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Greeted and welcomed international dignitaries to events, meetings and conferences.
  • Maintained professionality and efficiency while working closely with leadership.
  • Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
  • Responded to requests for information from media or designated spokesperson or information source.

Education

Medical Billing And Coding

MedCerts
Chula Vista, CA
10-2024

Master of Science - Guidance And Counseling

Partido College
Philippines
01-2010

Bachelor of Science - Business Administration And Management

Brentwood International School
Philippines
03-2009

Skills

  • Food safety practices
  • Point-of-sale systems
  • Order management
  • Customer relationship management
  • Communication skills
  • Guest service

Languages

English
Professional

Timeline

Restaurant Server

Pho 79 Newport News VA
08.2017 - 07.2021

Ambassador

SeaWorld Parks & Resorts Orlando
03.2016 - 06.2016

Medical Billing And Coding

MedCerts

Master of Science - Guidance And Counseling

Partido College

Bachelor of Science - Business Administration And Management

Brentwood International School