Phoebe Lou Carcido-Caoleng
Chula Vista,CA
Summary
Accomplished professional with expertise in guest service and communication, honed at SeaWorld Parks & Resorts Orlando. Proven ability to enhance customer satisfaction through active listening and feedback. Skilled in order management and point-of-sale systems, consistently delivering exceptional service. Trained new staff, boosting team efficiency by 20%. Passionate about fostering positive customer relationships.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Pho 79 Newport News VA
Newport News, Virginia
08.2017 - 07.2021
- Provided attentive service to guests in a fast-paced dining environment.
- Trained new servers on restaurant procedures and customer service protocols.
- Managed multiple tasks simultaneously while providing excellent customer service.
Ambassador
SeaWorld Parks & Resorts Orlando
Orlando, Florida
03.2016 - 06.2016
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Maintained professionality and efficiency while working closely with leadership.
- Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
- Responded to requests for information from media or designated spokesperson or information source.
Education
Medical Billing And Coding
MedCerts
Chula Vista, CA10-2024
Master of Science - Guidance And Counseling
Partido College
Philippines01-2010
Bachelor of Science - Business Administration And Management
Brentwood International School
Philippines03-2009
Skills
- Food safety practices
- Point-of-sale systems
- Order management
- Customer relationship management
- Communication skills
- Guest service
Languages
English
Professional
Timeline
Restaurant Server
Pho 79 Newport News VA
08.2017 - 07.2021
Ambassador
SeaWorld Parks & Resorts Orlando
03.2016 - 06.2016
Medical Billing And Coding
MedCerts
Master of Science - Guidance And Counseling
Partido College
Bachelor of Science - Business Administration And Management
Brentwood International School
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