Phoebe Oliveira BSN, RN, PHN

Clinical Leadership:

• Supervise interdisciplinary staff of: of Registered Nurses, Public Health Nurses, Mental Health providers, Community Health workers and Substance Use Counselors across 2 programs, manage staffing ratios, and foster a team-based, patient-centered, and trauma-informed culture.

Addiction Treatment & Safety

• Manage acute withdrawal stabilization, Medication-Assisted Treatment (MAT) induction, stabilization and maintenance (e.g., buprenorphine/suboxone), and suicide risk assessments.

Compliance & Audit

• Maintain strict compliance with Joint Commission, DEA, and state regulations, ensuring compliant charting and policy adherence.

Program Management

• Drive quality improvement (QI) initiatives, manage daily operations, and coordinate care with interdisciplinary teams.

Programmatic Development, Implementation and Evaluation

• Develop program infrastructure, policies, procedures and guidelines for specialized Addiction Medicine services.

Patient Advocacy

• Develop evidence-based addiction treatment protocols, relapse prevention strategies, and education for families.

Principles and practices of budget preparation and administration

• Secured $499,000+ in competitive federal grants through targeted, persuasive proposal writing. Developed and managed grant budgets totaling $499,000+. Created detailed grant budgets, justifications, and financial reports, ensuring 100% compliance with guidelines and accurate, timely financial reporting.

Clinical

• Assessing, implementing, planning and evaluating patient recovery focused treatment by working with healthcare team members
• Withdrawal management, detoxification protocols, medication management (buprenorphine, Naloxone), induction, stabilization, maintenance, toxicology screening, relapse prevention planning, group facilitation. substance use assessment, stabilization and treatment planning, mental health assessment
• Developed training programs to ensure compliance with regulatory standards and best practices.
• Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
• Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.

Interpersonal:

• Therapeutic communication, crisis intervention, patient advocacy, recovery focused care, trauma informed care

Case Management & Coordination:

• Develop, implement, and monitor individualized care plans for high-utilizing patients to facilitate appropriate, lower-cost, or community-based care.

Utilization Review & Compliance:

• Analyze patient medical records against evidence-based criteria to determine the medical necessity of, and compliance with, insurance guidelines.

Clinical Expertise:

• Apply acute care, emergency, or med-surg experience to identify care gaps.

Patient Education and Advocacy:

• Provide education on navigating health services, managing chronic conditions, and reducing reliance on emergency services.

Interdisciplinary Collaboration:

• Act as a liaison between ED staff, case managers, community providers, and social workers to coordinate care.

Data Analysis:

• Identify trends, track avoidable visits, and report on patient outcomes.

Clinical

• Administered medications and treatments per physician orders and established protocols
• Monitored patient vital signs, documenting changes and responding to critical conditions,
• Collaborated with interdisciplinary teams to develop and implement comprehensive patient care plans,
• Provided education to patients and families on health management and disease prevention strategies
• Applied crisis intervention techniques when necessary to manage acute situations effectively while maintaining a calm and supportive environment for all involved parties,
• Utilized evidence-based assessment tools to accurately identify patients'' needs and develop appropriate interventions that promoted optimal health outcomes
• Improved patient outcomes by providing compassionate and comprehensive care to diverse populations in a clinic setting, Evaluated the effectiveness of nursing interventions regularly through feedback from patients, families, colleagues, and self-reflection practices resulting in continuous improvements to care delivery methods.

Training

• Led training sessions for new nursing staff on clinic procedures and best practices.

Program Development

• Streamlined patient intake processes, enhancing workflow efficiency within the clinic environment.

Communication and Collaboration:

• Collaborated with interdisciplinary teams to develop individualized care plans that addressed physical, emotional, social, needs of each patient
• Facilitated continuity of care by effectively communicating with primary healthcare providers regarding pertinent clinical findings and collaborating on optimal treatment strategies.
• Developed strong therapeutic relationships with patients through empathy, cultural sensitivity, and open communication channels that foster trust.