Summary
Overview
Work History
Education
Skills
Timeline
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Phoebe (Riley) Martin

Omaha,NE

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Vinyl Cup Records
10.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Customer Success Specialist

Documo Inc
08.2021 - 10.2022
  • Handled a large volume of customer requests and issues through phone, email, and chat channels
  • Responsible for delegating time to each daily task as appropriate when down time was available
  • Handling complex issues with APIs, Front End, and Back End parts of the product and delegating bugs to the appropriate teams.

Customer Service Team Lead

Walmart eCommerce
08.2019 - 08.2021
  • Working with management to coordinate and help develop a productive team.
  • Trained new hires as they come into production for the company and facilitating refresher training courses.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Identifying trends with customers to ensure a seamless transition into a new site.

Education

Associate’s Degree - New Media And Sports Technology

Iowa Western
Council Bluffs, IA
05.2018

Skills

  • My work experience has required the use of advanced computer programs and the ability to quickly learn and use software
  • Communication, Multitasking, Interpersonal Interaction, Patience, and Managing Stress
  • Critical Thinking, Motivating Others, Adaptability, and Versatility
  • Staff Supervision, and Staff Training

Timeline

Assistant Manager

Vinyl Cup Records
10.2022 - Current

Customer Success Specialist

Documo Inc
08.2021 - 10.2022

Customer Service Team Lead

Walmart eCommerce
08.2019 - 08.2021

Associate’s Degree - New Media And Sports Technology

Iowa Western

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Phoebe (Riley) Martin