Phoebe Rose Galland
Honolulu,HI
Summary
Driven by a strong work ethic and exceptional customer service skills, I excelled at Noods Ramen Bar Kaimuki by enhancing customer satisfaction and streamlining service operations. My ability to multitask and engage guests, coupled with expertise in safe food handling and strong menu memory, significantly contributed to improved service delivery and promotional success. In the Athletics department at the University of Hawaii I have been gaining experience in administrative roles, social media management, and managing office operations. Effectively support business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
1
1
year of professional experience
Work History
Server, Host, Busser, Food-runner
Noods Ramen Bar Kaimuki - (808)797-4851
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Student Sports Marketing Assistant
University of Hawaii at Manoa - (859)749-4920
08.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Designed and presented social media campaign ideas.
- Collaborated with team members to ensure seamless execution of promotional events, resulting in positive feedback from clients.
- Participated in brainstorming sessions to generate innovative ideas for new promotional campaigns that resonated with the target demographic.
Education
Communications
University of Hawaii At Manoa
Honolulu, HI05.2027
High School Diploma -
Sir Francis Drake High School
San Anselmo, CA06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Memory retention
- Safe Food Handling
- Menu Memorization
- Food Running
- Service prioritization
- Food safety understanding
- Order Accuracy
- Supply Restocking
Timeline
Server, Host, Busser, Food-runner
Noods Ramen Bar Kaimuki - (808)797-4851
01.2024 - Current
Student Sports Marketing Assistant
University of Hawaii at Manoa - (859)749-4920
08.2023 - Current
Communications
University of Hawaii At Manoa
High School Diploma -
Sir Francis Drake High School
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