Phoebie Carcot
CA
Summary
Forward-thinking professional with solid history of accomplishment in operations and sales. Keeping operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning, and operational oversight abilities.
Overview
13
13
years of professional experience
Work History
Executive Director
Atria Senior Living
Grass Valley, CA
05.2024 - Current
- Supervise revenue management strategies, optimizing financial performance while adhering to budgetary
- Boost occupancy rates by 20% through strategic marketing campaigns and relationship-building with local referral sources.•
- Established partnerships with community organizations to promote outreach and engagement efforts.
- Collaborated with department heads to optimize resident services and improve satisfaction rates.
- Managed budgets and resources for multiple facilities within the senior living organization.
Executive Director
Pavilion at El Dorado Hills
El Dorado Hills, CA
08.2021 - 05.2024
- Augmented census from 15 to 50 residents in 6 months through relationship-based sales techniques and strategic marketing.
- Developed and implemented policies to ensure compliance with regulatory standards in elder care.
- Engaged with families and residents to address concerns and foster a supportive environment.
- Oversaw staff recruitment, training, and professional development programs for team members.
- Expanded community visibility through innovative marketing campaigns, securing a consistent lead pipeline.
Sales and Marketing Director
Prairie City Landing
Folsom, CA
12.2020 - 08.2022
- Revitalized census-challenged communities, achieving industry-leading close ratios through tailored relationship-based sales approaches.
- Mentored 4 new sales managers across sister communities, driving company-wide success and consistent census growth.
- Devised and implemented dynamic sales strategies that increased occupancy rates while enhancing resident satisfaction.
Business Development Admissions Director
Gold Country Retirement Community
Placerville, CA
09.2017 - 12.2020
- Cultivated interest in tri-level senior living IL, AL and SNF services through targeted business development strategies for healthcare providers and community partners.
- Strengthened partnerships with external service providers, improving the resident experience and expanding community reach.
- Fostered seamless collaboration between families, healthcare providers, and the organization to ensure exceptional outcomes for residents.
Discharge Planner Assistant
Marshall Medical Center
Placerville, CA
03.2013 - 12.2017
- Partnered with multidisciplinary teams to develop post-discharge care plans tailored to each patient’s unique needs, leading to optimal recovery outcomes.
- Organized timely discharge of patients from acute care settings, ensuring efficient patient care transition.
- Recognized for excellence in teamwork and service delivery, contributing to departmental goals and positive patient outcomes.
- Upheld confidentiality of patient records and consistently demonstrated a positive demeanor and efficient work ethic.
Education
Business Administration And Management
Heald College
San Francisco , CAMedical Assisting
Collin County Community College
Plano, TXSkills
- Healthcare Operations
- Regulatory Compliance
- Financial Management
- Residential Care Management
- Strategic Planning
- Program development
- Revenue Management
- Data Analysis
- Crisis Management
- Staff Development
- Community Engagement
Timeline
Executive Director
Atria Senior Living
05.2024 - Current
Executive Director
Pavilion at El Dorado Hills
08.2021 - 05.2024
Sales and Marketing Director
Prairie City Landing
12.2020 - 08.2022
Business Development Admissions Director
Gold Country Retirement Community
09.2017 - 12.2020
Discharge Planner Assistant
Marshall Medical Center
03.2013 - 12.2017
Business Administration And Management
Heald College
Medical Assisting
Collin County Community College