Phoenix Dickey

Starbucks was a very fast paced and high stress environment. I had many responsibilities as a barista. I would make and serve high quality beverages in a timely manner.

Usually I would be on solo-bar, meaning I would make every drink order: In-store, Drive-thru, Mobile/ Drive-thru mobile, and Doordash/ Ubereats. It was very stressful a lot of the time but I was the fastest barista on the shifts so they gave me that responsibility; I actually start solo-barring three weeks into me being employed because I learned everything so fast. I always managed to develop a flow to make the drink orders as quickly as possible and to cater to the customers efficiently. I would always maintain a clean and organized work space especially on my closing shifts when I would break down the bars for the evening. I was also apart of the Clean-play shifts where I would go in at 10pm-1am deep cleaning the store.

I'm a very reliable employee and I would go above and beyond to help my fellow baristas so we could maintain a good work flow through every shift change. There were many times where I would go in early or stay as late as I could making sure all of the backups were made, dishes were caught up and that everything was fully restocked.

With our store being such a high traffic cafe, I would always ensure welcoming in our customers with a friendly smile letting them know that we care about them and that they're not just another transaction. I would make small talk with them and ask them how their day was and talk to them like a friend. Our menu was always constantly changing so I would be sure to explain the new drinks and food items to help the customers find what they were looking for and to satisfy them with a personable ordering experience. I also had lots of regulars and when I would see them come in, if I was caught up with the orders, I would start making their drink before they even ordered it.

• I was a Chef, QC - quality control; I packaged and or plated the food, while also checking to make sure everything was made correctly including if there were modifications; I was also a trainer for new hires, and one of the main closers. I had lots of responsibilities with my job. I would go above and beyond to make sure that every line was restocked and cleaned to the best of my ability. As a frontline closer I would have a large variety of responsibilities which included: making sure both salad and sandwich lines and their utensils were clean, closing down the lines after assuring they were both fully restocked and wrapped up, and cleaning the boards; on top of cleaning all four of the ovens, cleaning the soup-well, taking out the trash, sweeping, mopping or deck-scrubbing, etc. I’m a very responsible, adaptable, and personable hard-worker. I’m also a fast learner who’s eager to learn more to become the best employee I can be.

• After being discharged from the hospital, I went back to Dunkin Donuts because unfortunately Crispers was closed down. I picked up right where I left off and at first it was great but later on the same issues kept arising; doing the work of two people due to irresponsible coworkers, not feeling appreciated, etc. After putting up with it for so long, I put in my two weeks, ironically the same day my manager finally offered me a shift lead position.

• Crispers was my first official food service job, I was a chef and I learned the basics very fast. After a month of being there I started learning how to serve the food and buss tables. I was moving up learning different positions very quickly and I had the potential to become a shift lead after my short time being there but I had an unexpected hospitalization and unfortunately I had to leave the job not knowing when I would be discharged.

• Dunkin Donuts was the first job I had, I started when I was sixteen years old. I learned the basics very easily. Not long after being there, I started running the sandwich station on my own while also taking orders. I then later became one of the main closers. After a while of being there, I didn’t feel appreciated for my hard work; I felt taken advantage of. Most of the time when I was closing there would be other minors there who had to take breaks so I was alone by myself doing the work and on top of that my coworkers wouldn’t do their job so I had to do theirs for them. I got tired of it so I quit.