PHOENIX DREW
Richmond,VA
Summary
Dedicated and detail-oriented Cashier with a proven track record in balancing cash transactions, maintaining accurate financial reports, and leading teams to enhance operational efficiency at Aries Apothecary and Harris Teeter. Expertise in stocking and providing exceptional customer service, ensuring prompt and effective resolution of client needs. Strong background in managing on-site operations while consistently meeting project timelines, coupled with a commitment to upholding high standards of safety and quality. Recognized for leadership and problem-solving abilities in fast-paced environments, driving team performance and customer satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Site Supervisor
Allied Universal Security Services
Norfolk, VA
11.2025 - Current
- Supervised security personnel, ensuring compliance with safety protocols and operational standards.
- Developed and implemented training programs for new security staff to enhance performance.
- Maintained accurate incident reports, identifying trends and suggesting preventative measures.
- Monitored surveillance systems, analyzing footage for suspicious activities or breaches in security.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
Shift Supervisor
Harris Teeter
Norfolk, VA
04.2025 - 11.2025
- Supervised daily operations, ensuring staff adhered to safety and service standards.
- Trained and mentored team members on customer service best practices.
- Coordinated scheduling to maximize workforce efficiency during peak hours.
- Resolved customer inquiries and complaints to enhance satisfaction rates.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Manager
Aries Apothecary
Hampton, VA
02.2023 - 04.2024
- Managed daily operations, ensuring adherence to company policies, and implemented process improvements that generated customer engagement and encouraged word of mouth referrals and higher traffic into the store.
- Handled logistics during peak seasons, times, and situations.
- As an assistant manager I would still be on the floor, register, etc. Encouraged and handled projects to improve workflow and increase organization.
Cashier
Aries Apothecary
Hampton, VA
01.2022 - 01.2023
- Maintained effective communication with supervisors to handle crowd control during high-traffic events, improving checkout flow.
- Collaborated with the inventory team to ensure popular items are restocked, driving product availability for customers.
Education
High School -
Matthew Fontaine Maury High School
Norfolk, VA01-2025
No Degree - General Studies
Tidewater Community College
Norfolk, VASkills
- Customer service excellence
- Cash drawer accuracy and reporting
- Cash handling and deposit verification
- Customer relationship building strategies
- Team leadership and mentoring
- Product inventory collaboration
- Daily sales reporting accuracy
- Effective communication with team members
- Team supervision
- Site coordination
- Site safety
- Staff management
Certification
- Microsoft Excel Specialist Certification
- Microsoft Word Specialist Certification
- CPR Certification
Timeline
Site Supervisor
Allied Universal Security Services
11.2025 - Current
Shift Supervisor
Harris Teeter
04.2025 - 11.2025
Assistant Manager
Aries Apothecary
02.2023 - 04.2024
Cashier
Aries Apothecary
01.2022 - 01.2023
High School -
Matthew Fontaine Maury High School
No Degree - General Studies
Tidewater Community College