Phoenix Evans
Indianapolis,IN
Summary
Energetic leader promotes 7 years of industry experience with superior record of accomplishment. Ambitious and highly motivated leader surpasses demanding objectives and achieves or exceeds set goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Assistant Director
Learning Care Group
Indianapolis IN
01.2022 - Current
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Trained and mentored new employees on industry practices and business operations.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Lead teams of up to 20 personnel, supervising daily performance as well as training and improvement plans.
- Directed financial operations and administered budgets.
- Processed large payments, and collected debts.
Educator
Creme De La Creme Center Of Excellence
Carmel, IN
08.2020 - 01.2022
- Chose materials and developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with adults and children to provide safe and educational experience.
- Developed and implemented engaging lesson plans to keep learner attention.
- Differentiated instruction to meet needs of diverse learners.
- Assumed leadership roles in classes and summer activities.
- Met with parents to resolve conflicting educational priorities and issues.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Childcare Provider
Brownsburg Academy/Learning Care Group
Brownsburg, IN
08.2016 - 08.2020
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Set and enforced rules to maintain safety and created welcoming, caring environments.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Handled daily administrative tasks efficiently.
Customer Service Associate
Starbucks
Avon, IN
06.2016 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
High School Diploma -
Danville Community High School
Danville, IN06.2015
Skills
- Verbal and Written Communication
- Strong Delegating Abilities
- Schedule Management
- Corrective Actions
- Multi-Line Phone Systems
- Business Administration
- Staff Management
- Office Staff Leadership
- Status Reports
- Time Management
- Administrative Duties
- Customer Relationship Management
- Financial Management
- Training and Development
Timeline
Assistant Director
Learning Care Group
01.2022 - Current
Educator
Creme De La Creme Center Of Excellence
08.2020 - 01.2022
Childcare Provider
Brownsburg Academy/Learning Care Group
08.2016 - 08.2020
Customer Service Associate
Starbucks
06.2016 - 07.2018
High School Diploma -
Danville Community High School