Hi, I’m
Phoenix Hunter
Pewaukee
Summary
Dynamic Front End Associate at Sam's Club with expertise in cash handling and interpersonal relationships. Developed strong customer service and teamwork skills in a fast-paced retail environment, focusing on maintaining high standards and efficient operations. Demonstrated ability to handle customer inquiries, resolve issues, and support store initiatives. Seeking to transition into a more suitable field, bringing commitment to delivering quality service and fostering positive customer experiences.
Overview
1
year of professional experience
Work History
Sams ClubWaukesha, WI
Front End Associate
09.2023 - 11.2024
Job overview
- Operated cash register for cash, check, and credit card transactions.
- Engaged in friendly conversation with customers to better understand individual needs.
- I answered questions about store policies and discussed customer concerns with consideration and efficacy.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Went above and beyond completing tasks not within job description, ensuring the team stayed on schedule.
- Assisted in training new hires, sharing knowledge and best practices for front-end operations.
- Built trust with clientele, remembering regular customers' names and preferences.
- Provided customer service, quickly addressing and resolving customer inquiries and complaints.
- Made a positive environment through productive and kind interactions.
Education
Independence High SchoolSan Jose
High School Diploma
02-2023
University Overview
- Graduated 2 years early under CHSPE (California High School Proficiency Exam)
- Peer Counselor; underwent months of training and provided one-on-one sessions for students.
- Vice President of GSA, provided vast knowledge of diversity within LGBTQ+ community and comfortability in creating safe space for others.
- Underwent 5 years of Spanish classes, reaching AP level.
Skills
- Cash handling
- Customer engagement
- Attention to detail
- Conflict resolution
- Team collaboration
- Creative thinking
- Problem solving
- Information retention
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front End Associate
Sams Club
09.2023 - 11.2024
Independence High School
High School Diploma
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