Phoenix Makowski
Portland,OR
Summary
Over 10 years of diverse work experience in customer service and leadership roles has provided me with a broadened perspective and the ability to thrive in dynamic environments with a calm, confident, and considerate approach.
I am passionate about offering authentic and attentive service while focusing on safety and efficiency.
This past year I had the opportunity to work nearly 150 flights, with the majority being on the ERJ 175. I am familiar with safety procedures and FA duties aboard this aircraft, and am motivated by the high level of responsibility and organization required to maintain a safe cabin while creating a great experience aboard smaller regional jets.
Overview
12
12
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
08.2025 - 04.2026
- Monitored passenger safety and enforced compliance with federal aviation regulations throughout all flight phases
- Provided outstanding customer service by addressing passenger needs and addressing issues promptly
- Assisted in conflict resolution between passengers, maintaining a calm atmosphere during challenging situations
- Conducted pre-flight inspections to verify emergency equipment readiness and cabin cleanliness.
- Coordinated in-flight services, including meal distribution and beverage service
- Demonstrated use of safety equipment and explained emergency procedures for the aircraft
Front Counter Associate
Georgie's Ceramic & Clay
01.2025 - 07.2025
- Provided exceptional customer service by assisting guests with purchases, answering questions about clay products and projects, and offering information on classes
- Processed transactions efficiently, ensuring accuracy while managing customer payments and product selection
- Handled customer inquiries over the phone, addressing needs and providing information on orders, products, and services
- Placed product orders, tracks inventory, and ensures timely availability of materials for customers
- Connected customers with colleagues in different departments to fulfill specific needs, ensuring a smooth and personalized experience
- Collaborated with team members, each focusing on specific roles independently, to ensure seamless daily operations and a reliable work environment
Personal Shopper
Instacart
01.2022 - 01.2025
- Sourced groceries according to customer orders, prioritizing high-quality products while following customer preferences and specifications
- Communicated with customers regarding out-of-stock items or necessary substitutions, ensuring satisfaction and timely updates
- Efficiently navigated stores to gather items while adhering to time frames and maintaining a high level of accuracy
- Verified customer orders for completeness and accuracy before finalizing, ensuring all requested items are accounted for
- Safely drove to and from deliveries, using proper food safety measurements to ensure freshness
Receptionist & Server
KingPins Bowling & Entertainment Center
07.2021 - 12.2022
- Greeted guests professionally, providing friendly and knowledgeable assistance
- Managed customer complaints and resolved issues and concerns of guests
- Confirmed reservations and communicated with guests in person and over the phone
- Assigned lanes efficiently and coordinated with bussers and servers to ensure fast and smooth lane assignments and operations
- Maintained a clean and welcoming reception area
- Provided timely service of food and beverages with a focus on customer satisfaction
- Utilized the POS system to process orders, manage bills, and apply complimentary items
- Assisted in bussing and setting tables to maintain cleanliness and be able to assign lanes quicker
- Assisted in training new hires on restaurant standards, desk procedures, and customer service
Au Pair/Nanny
Tasmania, Australia
02.2020 - 01.2021
- Collaborated with parents to establish routines, ensuring consistency and stability for children
- Supervised daily activities and ensured safety of children in diverse environments
- Managed daily schedules, including school drop-offs, pick-ups, and extracurricular activities
- Communicated openly with parents regarding children's progress and any concerns
- Developed creative activities to support physical, social, and emotional growth
- Prepared healthy meals for children, considering dietary needs and restrictions
Studio Assistant & Beginner Instructor
Clay Haus Pottery Wheel Studio
08.2019 - 01.2020
- Managed customer calls and created customer tickets to track orders and inquiries
- Handled inventory and ensured supplies were available for continuous project work
- Organized studio equipment and maintained a clean, safe environment for classes
- Assisted in the development and implementation of beginner pottery classes and workshops
- Provided hands-on instruction to groups of up to 8 students, enhancing their pottery skills
Lead Customer Service Associate
Wawa
05.2019 - 01.2020
- Delivered exceptional customer service while ensuring a safe and positive experience for all guests
- Coached junior associates on best practices for managing difficult situations
- Communicated with management to ensure smooth operations and customer satisfaction
- Managed keyholder responsibilities, including cash handling, vendor check-ins, and employee breaks
- Ran the Deli at lunch times, managing breaks, inventory of hot food, and providing support preparing food during busy times
Server
Metro Diner
04.2019 - 10.2019
- Managed customer inquiries, reservations, and requests both in-person and over the phone
- Served food and beverages promptly, ensuring customer needs were met with attention to detail
- Assisted with bussing tables, keeping the dining area clean and ready for new guests
- Performed opening and closing duties, maintaining a seamless transition between shifts
- Upsold menu items and specials to enhance the dining experience and increase sales
- Coordinated with kitchen staff to ensure accurate and timely food delivery
Cabin Attendant
Interislander, Passenger Ferry
10.2018 - 03.2019
- Ensured passenger safety and well-being during emergency situations and weekly muster drills
- Delivered pre-journey safety announcements and educated passengers on emergency procedures
- Served food and beverages in the café, food court, and private lounge area throughout a three-hour journey
- Provided personalized assistance to passengers with special needs, ensuring comfort throughout the journey
- Assisted with boarding procedures and customer navigation from car loading decks
- Resolved passenger inquiries and concerns promptly, improving overall travel experience satisfaction
- Completed STCW fire, first aid, crowd management, and water evacuation training and certification, as well as MES slide evacuation drills
- Collaborated with crew members to maintain efficient cabin operations and turn over the ship quickly for the next sailing
Customer Service Associate & Key Holder
Z Energy
04.2018 - 10.2018
- Operated the till, processing customer transactions and greeting guests
- Prepared and served hot food and beverages, including specialty coffee drinks
- Assisted customers on the forecourt with fueling and additional services such as oil checks and filling windshield wiper fluid
- Managed cash handling, ensured register accuracy, and checked customer IDs for restricted sales
- Collaborated with team members to ensure smooth shift transitions and consistent operations
- Followed safety guidelines, closing the store each night alone
Shift Manager
Racetrac Petroleum
12.2015 - 03.2018
- Supervised morning, evening, and overnight shifts, managing up to 5 associates at a time
- Delegated tasks and ensured high levels of customer service
- Addressed and resolved customer concerns and complaints promptly
- Conducted monthly and daily stock takes, managing inventory and placing orders for products
- Managed vendor check-ins, deliveries, and employee scheduling
- Trained new employees on company policies, procedures, and customer service expectations
- Trained and mentored staff on customer service excellence and safety protocols
- Monitored compliance with health and safety regulations across all shifts
Head Cook & Ice Cream Scooper
Kilwins Chocolate & Ice Cream
08.2014 - 03.2016
- Crafted sundaes, milkshakes, and other treats for customers with attention to detail
- Maintained a clean and organized work environment to ensure hygiene standards
- Supervised kitchen operations, ensuring adherence to health and safety regulations
- Managed the preparation of sweets such as caramel corn and fudge
- Maintained cleanliness and organization of the store to provide an enjoyable customer experience
- Managed time effectively during busy periods to deliver fast service
Skills
- Safety procedures
- First aid & CPR
- Customer service
- Safety compliance
- Emergency preparedness
- Airline compliance
- Conflict management
- Work commitment
- Analytical thinking
- Certificate of Demonstrated proficiency (FAA)
Timeline
Flight Attendant
SkyWest Airlines
08.2025 - 04.2026
Front Counter Associate
Georgie's Ceramic & Clay
01.2025 - 07.2025
Personal Shopper
Instacart
01.2022 - 01.2025
Receptionist & Server
KingPins Bowling & Entertainment Center
07.2021 - 12.2022
Au Pair/Nanny
Tasmania, Australia
02.2020 - 01.2021
Studio Assistant & Beginner Instructor
Clay Haus Pottery Wheel Studio
08.2019 - 01.2020
Lead Customer Service Associate
Wawa
05.2019 - 01.2020
Server
Metro Diner
04.2019 - 10.2019
Cabin Attendant
Interislander, Passenger Ferry
10.2018 - 03.2019
Customer Service Associate & Key Holder
Z Energy
04.2018 - 10.2018
Shift Manager
Racetrac Petroleum
12.2015 - 03.2018
Head Cook & Ice Cream Scooper
Kilwins Chocolate & Ice Cream
08.2014 - 03.2016