Phoenix Monroe
Philadelphia,PA
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Vans, by adeptly solving challenges and managing high-stress situations. Excelled in promotional support and client account management, significantly boosting product sales through effective upselling. Demonstrated strong payment processing skills, ensuring accuracy and efficiency in transactions.
Overview
5
5
years of professional experience
Work History
Sales Associate
Vans
11.2022 - 08.2024
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Would sell high volumes of product, with some days ranging from $1,000 - $3,500
Line Cook
Mo Bettahs
09.2021 - 05.2022
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Grilled meats and seafood to customer specifications.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Customer Service Associate
Walgreens
09.2019 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Meridian Academy
Meridian05.2023
Skills
- Promotional support
- Client Account Management
- Payment Processing
- Order Processing
- Product Sales
- Upselling
Timeline
Sales Associate
Vans
11.2022 - 08.2024
Line Cook
Mo Bettahs
09.2021 - 05.2022
Customer Service Associate
Walgreens
09.2019 - 12.2020
High School Diploma -
Meridian Academy
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