Phoenix Pridmore
Pittsburgh,PA
Summary
Dynamic and dedicated professional with extensive experience at Brick & Barrel, excelling in customer service and effective multitasking. Proven ability to enhance guest satisfaction through interactive communication and prompt food delivery. Skilled in managing reservations and resolving complaints, ensuring a welcoming atmosphere for all patrons.
Overview
1
1
year of professional experience
Work History
Hostess/ Foodrunner
Brick & Barrel
07.2024 - 04.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently using scheduling software.
- Provided menu information and answered guest inquiries promptly.
- Collaborated with service staff to ensure timely table turnover.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Delivered food orders promptly and accurately to enhance customer satisfaction.
- Adapted quickly to changes in menu items and special requests from patrons.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
Education
No Degree -
Plum Senior Highschool
Plum PaSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Greeting guests
- Cleanliness maintenance
- Guest complaint resolution
- Food running
- Seating arrangements
Timeline
Hostess/ Foodrunner
Brick & Barrel
07.2024 - 04.2025
No Degree -
Plum Senior Highschool