Shilah Borden
Fort Walton Beach
Summary
Professional with extensive experience in customer service within the dining industry, adept at resolving customer complaints and ensuring satisfaction. Demonstrated ability to communicate effectively with kitchen staff to facilitate accurate order processing while monitoring guest experiences throughout their meals. Proven skills in table management and creating a welcoming atmosphere through engaging interactions with guests, contributing to overall dining enjoyment. Recognized for attention to detail in handling special requests and dietary requirements, enhancing customer loyalty and repeat business.
Efficient Food Runner with strong background in fast-paced, high-volume restaurant environments. Skilled in order accuracy and efficiency, ensuring timely service to enhance customer satisfaction. Familiar with various cuisine types and dietary restrictions. Demonstrated impact by improving overall dining experience through swift delivery of meals and maintaining clean and organized food stations.
Overview
4
4
years of professional experience
Work History
Hostess, Busser, Foodrunner
Easy pass seafood oyster house
Destin
01.2021 - Current
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Communicated clearly with kitchen staff regarding customer orders.
- Monitored customer satisfaction levels throughout their meal experience.
- Greeted guests upon arrival and escorted them to their tables.
- Assisted servers in bussing tables when needed during busy periods.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Education
High School Diploma -
Choctawhatchee High School
Fort Walton Beach, FL05-2025
Skills
- Customer service
- Table management
- Atmosphere creation
- Problem solving
- Attention to detail
- Food running
- Greeting guests
- Table bussing
- Special requests handling
- Dining customer service
- Complaint handling
- Menu presentation
- Special dietary requirements
- Interactive communication skills
- Time management
- Team collaboration
Accomplishments
- State qualifier for wrestling 2025
- State qualifier 3x state runner ups, 4x state qualifier
Affiliations
- Surfing
- Driving dirt bikes
- Driving motorcycles
- Tanning
- Scuba diving
- Spearfishing
Timeline
Hostess, Busser, Foodrunner
Easy pass seafood oyster house
01.2021 - Current
High School Diploma -
Choctawhatchee High School