Phoenix Reed
San Marcos
Overview
7
7
years of professional experience
Work History
Curbside Associate
HEB
01.2025 - 02.2026
- Delivered exceptional curbside service, ensuring a seamless and positive experience for customers.
- accurately fulfilled customer orders and addressed special requests, maintaining high attention to detail.
- analyzed order contents to provide appropriate substitutes when items were unavailable, prioritizing customer satisfaction.
- worked efficiently in a fast-paced environment to meet delivery timelines and exceed performance expectations.
Ranch Hand
Triple J Ranch
08.2025 - 01.2026
- Skilled in operating tractors and various agricultural equipment to assist with property upkeep.
- Ensured machinery was used safely and efficiently to support daily ranch operations.
- Utilized problem solving skills to address fencing needs promptly and efficiently, to safe guard livestock and property boundaries.
- Maintained a clean, safe and productive work environment to support smooth ranch operations and maximize efficiency.
Service Technician Assistant
Alpine Air
05.2019 - 07.2025
- Supported diagnosing repairing and maintaining residential and commercial HVAC systems including heating, ventilation, and air conditioning.
- Proficient in trouble shooting electrical and mechanical issues conducting system inspections and performing preventative maintenance to ensure optimal performance and energy efficiency.
- Strong communication and customer service skills with proven ability to explain technical information clearly and build trust with clients.
Cashier/Customer Service
Sun & Ski Sports
05.2022 - 06.2023
- Assisted in maintaining store appearance, restocking merchandise, and ensuring a clean and organized checkout area.
- Handled customer returns, exchanges, and inquiries efficiently to ensure satisfaction and retention.
- Provided excellent customer service by greeting customers, answering questions, and resolving issues promptly and professionally.
- Processed cash, credit, and debit transactions accurately while maintaining a balanced cash drawer.
Education
Business Management
Texas State University
San Marcos, TX06-2027
STEM
Spring Woods Highschool
Houston, TX05-2023
Skills
- Customer Service
- Communications
- Order Management
- Inventory Control
- Microsoft Office
- Elite Software (RHVAC, CHVAC)
Timeline
Ranch Hand
Triple J Ranch
08.2025 - 01.2026
Curbside Associate
HEB
01.2025 - 02.2026
Cashier/Customer Service
Sun & Ski Sports
05.2022 - 06.2023
Service Technician Assistant
Alpine Air
05.2019 - 07.2025
STEM
Spring Woods Highschool
Business Management
Texas State University