Phoenix Storm
Nottingham,MD
Summary
Dynamic and compassionate Special Education Teacher with a proven track record at Kennedy Krieger Institute, adept at fostering student progress through individualized support and inclusive teaching strategies. Excelled in implementing IEPs and behavioral interventions, enhancing classroom organization and student emotional regulation. Demonstrated exceptional collaboration with therapists and contributing significantly to a positive and adaptive learning environment.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Special Education Teachers Aid
Baltimore County Public Schools
- Supported teacher in development of individual learning strategies.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Oversaw class of students in absence of instructor.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Collaborated with teachers and specialists to assess student progress.
- Provided individualized reading, writing and math instruction to support student development.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Observed students' performance and recorded relevant data to assess progress.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Interacted physically and verbally with students throughout each day.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
Server
Hayfield Country Club
Hunt Valley, MD
07.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Special Education Teacher
Kennedy Krieger Institute
Baltimore, MD
09.2023 - 10.2024
- Instructed students with physical and cognitive disabilities.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Redirected students using Positive Behavior Support (PBS).
- Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
Preschool Teacher's Assistant
The Y of Central Maryland
02.2014 - 01.2015
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Receptionist
Plaza Ford
Bel Air, MD
02.2018 - 10.2018
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Call Center Representative
Jones Junction
Bel Air, MD
06.2017 - 01.2018
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Trained new personnel regarding company operations, policies and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Excellent communication skills, both verbal and written.
Assistant Teacher
Life Source International Church
Perryhall
08.2016 - 01.2017
- Supervised recess, lunch and daily student intake and dismissal.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Provided one-on-one and group-based learning support focused on student progress.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Education
Special Education - Special Education
Kennedy Krieger
New Baltimore, MI01.2024
Skills
- Flexibility
- Classroom Organization
- Inclusion Support
- Health and safety
- Emotional Regulation
- Positive Reinforcement
- Visual supports
- Behavioral Interventions
- Teaching strategies
- Documentation
- Social Skills Training
- Data Collection
- Sensory Integration
- Life Skills Instruction
- Motor Skills Development
- Disability Awareness
- Sign language
- IEP implementation
- Physical assistance
- Feeding support
- Autism support
- Non-verbal communication
- Collaboration with therapists
- Toileting assistance
- Special needs
- Autism and spectrum disorders
- Teacher Assistance
- Feeding Assistance
- Behavioral plan management
- Progress Monitoring
- Instructional support
- Classroom recordkeeping
- Time Management
- Attention to Detail
- Multitasking
Certification
AED, first aid, CPR, PCM( professional crisis management)
Timeline
Server
Hayfield Country Club
07.2024 - Current
Special Education Teacher
Kennedy Krieger Institute
09.2023 - 10.2024
Receptionist
Plaza Ford
02.2018 - 10.2018
Call Center Representative
Jones Junction
06.2017 - 01.2018
Assistant Teacher
Life Source International Church
08.2016 - 01.2017
Preschool Teacher's Assistant
The Y of Central Maryland
02.2014 - 01.2015
Special Education Teachers Aid
Baltimore County Public Schools
Special Education - Special Education
Kennedy Krieger