Phokhay Alex Douangsy
Jacksonville
Summary
Dynamic Production Team Leader with a proven track record at Collins Aerospace Corp., excelling in employee training and team engagement. Spearheaded initiatives that improved workflow efficiency and enhanced morale, while implementing lean manufacturing techniques. Recognized for mentoring talent and optimizing resource allocation, driving significant productivity gains across operations which resulted in an average annual revenue of 12 million dollars.
Overview
19
19
years of professional experience
Work History
Production Team Leader
Collins Aerospace Corp.
07.2023 - Current
- Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Led a team of production workers to consistently meet deadlines and exceed performance goals.
- Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.
- Conducted root-cause analysis on any identified issues during quality inspections, taking corrective action promptly.
Senior Production Technician
DuPont
06.2012 - 06.2023
- Assisted management in capacity planning efforts, helping optimize resource allocation based on changing demand patterns.
- Enhanced production efficiency by optimizing workflow processes and implementing automation solutions.
- Streamlined operations for cost reduction, implementing lean manufacturing principles and techniques.
- Coordinated cross-functional teams for process improvement projects, resulting in increased productivity levels across multiple departments.
- Mentored junior technicians to develop their technical skills and knowledge in various production areas.
- Troubleshot complex machinery issues, resolving problems promptly to minimize disruptions to production schedules.
Dental Benefit Underwriter
Delta Dental MN
03.2006 - 03.2012
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
Education
Bachelor of Science - Economics
University of Minnesota
Minneapolis, MN03-1993
Skills
- Employee training
- Team engagement
- Personnel administration
- Work management
Languages
Thai
Professional Working
Lao
Full Professional
Timeline
Production Team Leader
Collins Aerospace Corp.
07.2023 - Current
Senior Production Technician
DuPont
06.2012 - 06.2023
Dental Benefit Underwriter
Delta Dental MN
03.2006 - 03.2012
Bachelor of Science - Economics
University of Minnesota
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