- I participate in outdoor sports activities for physical activity
- Sustainable Tech Innovations
- Speed Rubik's Cubing
Phone Myat Min
Berkeley,CA
Summary
Proactive and analytical IT engineering student with hands-on experience in SaaS management, hardware lifecycle management, and end-user support. Proficient in troubleshooting MacOS and Windows systems, implementing IT solutions, and managing IT hardware and software environments. Dedicated to fostering a secure and seamless IT infrastructure to support organizational goals.
Overview
4
4
years of professional experience
3
3
Certificate
Work History
Technical Support Engineer Assistant - Part Time
Berkeley Recreation & Wellbeing
05.2024 - Current
- Provided effective technical support to attendees & instructors for over 120+ fitness classes, ensuring seamless operation of IT hardware and software systems for users.
- Administered SaaS tools, conducted hardware inventory, and implemented process improvements based on user feedback.
- Managed hardware installations on local Data Center organization, including labeling and cabling of devices (CAT5).
- Created and maintained a knowledge base to streamline troubleshooting processes and improve end-user experience.
EECS Mentee
Berkeley College of Engineering (EECS Department)
08.2023 - 12.2023
- Provided academic and technical support (Python, Scheme, SQL) to over 400 students taking the course 'Structure & Interpretation of Computer Programs'.
- Collaborated & assisted along Prof Denero's team to design new course policies for Berkeley's CS department.
- Worked with professor on designing course grading systems through Gradescope as per past semester's feedback.
Technical Support Engineering Intern
Verkada
05.2023 - 08.2023
- Troubleshot network, hardware, and software issues across MacOS & Windows systems while maintaining Knowledge Base & Technical documentation.
- Provide technical support to employees using Verkada's internal CRM, Google Workspace & Zoom.
- Delivered best-practice IT design solutions and technical support to enterprise customers through in-person, call & Zoom.
- Partnered with product teams to set up secured environment through MFA solution (Duo), reducing post-launch security concerns by 14%.
Technical Support Intern
Agoda Services
01.2023 - 04.2023
- Provided technical support to the business's HR, Finance & Marketing department. Business hardware error rate reduction from 18% to 7%.
- Troubleshooted and set up business's software and hardware under Beta Team through Utilized SaaS tools (Dropbox, Slack) and high-end MacOS & Windows hardware to improve end-user workflows.
- Responsible for maintaining and improving business's technological infrastructure as a team.
Operations Management Intern
Samsung
04.2022 - 07.2022
- Assist in onboarding process and supporting employee with utilizing Samsung's internal CRM software & Slack. Internal Employee Satisfaction rating improve from 3.8 to 4.3 stars (+13%).
- Software training of Slack & Microsoft Teams for new employees.
- Responsible for designing new operation scheme for present Cloud storage department.
UX Design Intern
SKT International College
06.2021 - 09.2021
- Designed the interface home page of the college website using Adobe XD, Adobe InDesign, Adobe Creative Suite, HTML5 and CSS
- Maintained and updated website features based on college's shareholders, client feedback and request
Education
Bachelor of Science - Computer Science & Electrical Engineering
University of California, Berkeley
Berkeley, CA05.2026
Skills
- Technical Expertise: Application Support, MacOS & Windows OS troubleshooting, SaaS tools (Slack, Zoom, Google Workspace, Dropbox), hardware lifecycle management, IT equipment handling
- IT Operations: Hardware installation, system diagnostics, inventory management, network hardware support (firewalls, switches, APs)
- Security and Compliance: Knowledge of security protocols, preventive measures for 0-day vulnerabilities, Back-up & Recovery
- Programming and Scripting: Python & Bash
- Customer Service: Exceptional end-user support, technical training, issue resolution, strong technical issue analysis
- Documentation: Process standardization, technical knowledge base creation
Interests
Languages
English
Burmese
Chinese (Mandarin)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
Technical Support Engineer Assistant - Part Time
Berkeley Recreation & Wellbeing
05.2024 - Current
EECS Mentee
Berkeley College of Engineering (EECS Department)
08.2023 - 12.2023
Technical Support Engineering Intern
Verkada
05.2023 - 08.2023
Technical Support Intern
Agoda Services
01.2023 - 04.2023
Operations Management Intern
Samsung
04.2022 - 07.2022
UX Design Intern
SKT International College
06.2021 - 09.2021
- Apple Certified Support Professional, Udemy, 2024 April
- Google Workspace Administrator, Udemy, 2024 June
- Google IT Support, Cousera, 2023 December
Bachelor of Science - Computer Science & Electrical Engineering
University of California, Berkeley
Certification
- Apple Certified Support Professional, Udemy, 2024 April
- Google Workspace Administrator, Udemy, 2024 June
- Google IT Support, Cousera, 2023 December
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