Phone Min
Berkeley,CA
Summary
Proactive and adaptable IT engineering professional with hands-on experience in technical support, data collection, and equipment management. Enthusiastic about robotics and automation, with a strong background in troubleshooting complex systems, operating advanced equipment, and managing SaaS environments & data collection. Dedicated to contributing to innovative projects like AI Bot by leveraging technical expertise and passion for cutting-edge technology.
Overview
3
3
years of professional experience
3
3
Certification
Work History
Technical Support Engineer Assistant
Berkeley Recreation & Wellbeing
Berkeley, USA
05.2024 - 12.2024
- Collected data and analyzed for over 120 fitness classes, ensuring optimal performance of IT systems.
- Operated and maintained recording devices and software, troubleshooting minor issues during sessions.
- Provided detailed daily reports on classroom equipment performance, leading to process improvements.
Human-Computer Interaction Volunteer
Berkeley XLab
Berkeley, USA
02.2024 - 04.2024
- Collected data by wearing motion capture gloves for research on Parkinson's disease and movement.
- Provided detailed feedback on equipment performance, aiding in design improvements.
- Assisted in the setup and calibration of HCI hardware (IMU, Flex Sensor) and software (Unity, Vicon).
- Ensuring proper maintenance and handling of equipment (gloves, haptic actuators, and transmitters).
Laboratory Mentee
Berkeley College of Engineering
Berkeley, USA
08.2023 - 12.2023
- Collected data and feedback from 400 students for the course 'Structure and Interpretation of Computer Programs.' Supported students with coursework in Python, SQL, and Scheme.
- Collaborated with Prof. Denero's team will design new course policies and grading systems using GradeScope, based on student feedback and data.
Technical Support Intern
Verkada
05.2023 - 08.2023
- Collected and analyzed data from network, hardware, and software performance across macOS and Windows systems.
- Provided detailed feedback on equipment performance and contributed to the refinement of internal tools and processes.
- Engaged in troubleshooting and minor debugging, ensuring minimal downtime for enterprise customers.
Education
Bachelor of Science - Electrical Engineering & Computer Science
University of California, Berkeley
Berkeley, CA05.2026
Skills
- Application support
- Data Collection
- MacOS and Windows OS troubleshooting
- SaaS tools (Slack, Zoom, Google Workspace, Dropbox)
- Hardware lifecycle management
- Detailed hardware and software feedback
- Maintenance of the feedback knowledge base
Affiliations
Local Berkeley Lego Robotics Club
- Guided youths in assembling Lego Spike Sets, and programming them using Python
- Assisted with simple structure assembly and coding integration into the Lego Monitor Hub
- Encouraged creativity and problem-solving in a collaborative environment
VR and AR Gaming Society
- Organized and participated in VR non-violent game nights and tournaments
- Managed a Discord server with over 250 members, fostering community and teamwork
Certification
- Apple Certified Support Professional, Udemy, April 2024
- Google Workspace Administrator, Udemy, June 2024
- Google IT Support, Coursera, December 2023
Interests
- Robotics and automation, soccer (fitness and agility), sustainable tech innovations, and speed Rubik's cubing
References
References available upon request.
Timeline
Technical Support Engineer Assistant
Berkeley Recreation & Wellbeing
05.2024 - 12.2024
Human-Computer Interaction Volunteer
Berkeley XLab
02.2024 - 04.2024
Laboratory Mentee
Berkeley College of Engineering
08.2023 - 12.2023
Technical Support Intern
Verkada
05.2023 - 08.2023
- Apple Certified Support Professional, Udemy, April 2024
- Google Workspace Administrator, Udemy, June 2024
- Google IT Support, Coursera, December 2023
Bachelor of Science - Electrical Engineering & Computer Science
University of California, Berkeley
Similar Profiles
Phone Myat MinPhone Myat Min
Technical Support Engineer Assistant - Part Time at Berkeley Recreation & WellbeingTechnical Support Engineer Assistant - Part Time at Berkeley Recreation & Wellbeing
Jacob WangerJacob Wanger
Certified Personal Trainer at Recreation and Wellbeing @ UW-MadisonCertified Personal Trainer at Recreation and Wellbeing @ UW-Madison
DYLAN HIETPASDYLAN HIETPAS
Personal Trainer at UW Recreation & WellbeingPersonal Trainer at UW Recreation & Wellbeing