Phong Hoang

• Responded quickly to emergency situations involving outages or data loss scenarios.
• Maintained records of data communication transactions, problems, and remedial actions or installation activities.
• Collected, analyzed and reported on data for use in operational planning.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Monitored system performance and implemented preventive maintenance procedures.
• Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.

• Set up and programer for SMT Machine
• Controlled high speed pick and placement components of Juki KE-2070E, Juki KE-2080E, Juki FX-3XL Machine for p.c board
• Samsung and JUKI Machine Pc board
• Created instruction manuals for most-used software and computer programs to achieve easily accessible programming.
• Entered important data into computer programs with minimal errors to streamline workflow.
• Set-Up & Tear Down SMT Machines, Make minor machine adjustments such as placement of parts, measurement of components, change or correct package size, clear machine jams
• Perform machine operator processes (start up, loading a recipe, adjusting the conveyor belt, production runs)
• Using Samsung printing machine for various pastes for P.C
• Board.

Installed and performed minor repairs to hardware, software or peripheral equipment.

• Participated in IT projects related to desktop support services.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Referred major hardware or software problems or defective products to vendors or technicians for service.
• Supervised and directed workers engaged in installation of data communication equipment and software.

• Answering support calls, troubleshooting end user problem, and providing desktop, laptop and PC hardware support to both onsite and remove staff
• Research and maintain knowledge of existing functionality, changes and updates in software for those systems currently in use within the network